gateshead council repairs

Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. <> Metropolitan Borough of Gateshead - Wikipedia If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. Gateshead Council Repairs & Voids Job in Gateshead, England | Glassdoor We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Your Employees Portal - Gateshead Council Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. Work continues to address 3,000 Gateshead Council property repair backlog Were delighted that you want to come and work with us. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Gateshead Council Housing Services | OurGateshead Request a FREE property inspection to find out how much your claim is worth. 3 0 obj disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Are you a Council or Housing association Tenant with housing disrepair issues? Council residents in Gateshead waiting nearly a month for house repairs Appointment Types - Gateshead Council And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. Any resident with My Housing Account can access this service. <> Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Work continues to address 3,000 Gateshead Council property repair Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. The contractors are currently repairing seven properties a week. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. These are repairs which could cause injuries or further damage if they are not dealt with quickly. We encourage our people to think differently, do the right thing and be innovative. View my payslip. Our housing offices are currently closed to the public. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. Regent Street Internal deterioration such as damage to carpet, walls etc. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. We hope to reschedule these events at a later date. Business advice and support - Gateshead Council The report found the repair centre's ability to handle calls was deemed 'critically low'. The council is responsible for most repairs to your home. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. This includes both small leaks and emergency repairs. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Complain about council or housing association repairs The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. We will pay compensation for damage which is our fault or our contractors' fault. I have got this complaint, they monitor it and see it through to the end. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). If your repair can't wait until the programme we will carry it out within the normal timescales. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Time to have your say on the future of our leisure service. Read more about the Housing Capital Investment Programme. New online repair reporting system launched - Gateshead Council If so, please keep reading as youre just what were looking for! Wednesday 2nd November 2022. If you continue to miss appointments for repair work you may be charged. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. You can also include claims for loss of earnings and care costs if necessary. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. These include re-fixing toilet seats and repairing minor leaks. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. Gateshead council tenants wait almost a month on average for repairs East Ham Repairs - Gateshead Council The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. We are Gateshead Council's Housing Team. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. Always ask to see this card before letting anyone into your home. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. You have the right to appeal if you don't agree with a decision to charge you for repairs. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. The panel decides which services they review based on various criteria. Please ask your Neighbourhood Housing Team for details. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". Gateshead pensioner 'shocked' at council's repair works on his home of Employer Est. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. There's also additional service charges from 115.85 a week, this cost is eligible . Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Gateshead Council Section Manager - Repairs Job in Gateshead, England Do you want to work with us in helping to create spaces that are great to work and/or live in? A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Gateshead. We will need to look at what has been damaged so please don't throw anything away. We have guidelines on how long different repairs should take. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. United Kingdom. Failure to do so could give you grounds to make a council house disrepair claim against them. : 50K - 53K. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. These are repairs which need quick attention and don't need an inspection first. Gateshead Council. :L+Ftc[Sdu|^Y^. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". Our business support events remain cancelled for now. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. Repairs update You can now report your non-emergency repairs. You can also claim compensation for the damage that has been caused during repair work. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. E6 2JA. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Payslips. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. The department is on the lookout for more callhandlers and building technicians. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. Gateshead, England Jobs - 16,311 openings | Glassdoor However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Housing Repairs and Maintenance Service Gateshead - Government Online Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. We hope to reschedule these eventsat a later date. Please continue to be patient, as we are experiencing a high volume of phone calls. Home Group | Watergate Court, Gateshead Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. My Housing Account - Gateshead Council However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. stream They should all be done. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Well, theres so much on offer and heres just a few of the highlights! Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. Visit directory. You should report any damage to your local housing office. To register with My Housing Account, select 'my account' at the top of the Council homepage. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. 4 0 obj Work to the outside of your home may not need an appointment. Connected Voice are collating information about support across Newcastle and Gateshead. This is commonly known as filing a compensation claim for despair against a housing association landlord. Call us on 0333 050 8887 to start the process or fill in the form. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council If so we can help you claim compensation on a NO Win, NO Fee basis. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. Housing contact details - Gateshead Council Last week we successfully launched our new online system, with over 100 repairs reported in the first week. Planned repairs usually need an inspection before work is done. A public consultation on the future of Gateshead Council's Leisure Services has commenced. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. To access this support or speak to an advisor, contact Business Gateshead today. Equipment services :: South Tyneside and Sunderland NHS - STSFT endobj To keep up to date, why not follow us. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Reporting repairs Home. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. Some of these jobs need to be inspected before the contractor can start the work. 1 0 obj The team were very helpful and understanding of my dangerous situation. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Unfortunately, this job posting is expired. My flat was repaired in time for my childs birth and I received rent refunds and compensation. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. As a council housing tenant, you are entitled to a good standard of living. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. 182-184 High Street However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. %PDF-1.5 We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. You can create a free account to post activities, services and promote organisation working in Gateshead. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments.