For more information, please call Customer Service at (770) 427-4444. . Get to Know MARTA. The CCR will make every effort to accommodate requested pick-up or drop-off times.
If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Untapped Breeze cards will lose value if not activated within this time period. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. The customer must prioritize either the Drop-off or Pick-up time when making a reservation. If customers travel with a PCA, they may travel with one companion in addition to their PCA. Parking Availability; Parking Fees; Key Parking Status; More. Operators are not permitted to handle service animals. Standard fare is $4. MARTA reserves the right to limit the number of replacements. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. Superintendent of Mobility Operations
ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Where can I purchase bus passes? MARTA Mobility Customer entering through Rail Station fare gate
If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. About MARTA. If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. that the online Mobility application is currently unavailable. Customer must arrive at work, school or appointment no later than 8:00 AM.
Individuals may forward the completed application in the following ways: Via Mail:
If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. MARTA Mobility is a shared ride, advance reservation mode of public transit. If you were issued a permanent card, your eligibility expires three years from the date of issue. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. Customers using oxygen tanks should have at least a four (4) hour supply of oxygen. A MARTA Mobility Service Agent will explain the service and/or mail an application. MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). MARTA Police (Emergency) 404-848-4911. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. MARTA Police (Emergency) 404-848-4911. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. MARTA Police (Emergency) 404-848-4911. However, a replacement fee will be charged for each lost or stolen card. Atlanta, GA 30324 Atlanta, GA 30303. Solicitation or selling goods or services without the express permission is prohibited. To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. MARTA Mobility. Mobility Fares pageto learn more about paying for MARTA Mobility. Please indicate if no return trip is necessary. Local, Express, . How do I use my Reduced Fare Breeze Card? A MARTA Mobility Service Agent will explain the service and/or mail an application. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! Five Points Lost and Found Office is temporarily closed. Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). 4. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center.
Assistance for TDD Users: (202) 366-0153. Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. MARTA Police (Non-Emergency) 404-848-4900. 2424 Piedmont Road, NE
The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. Mobility Operators do not provide services that exceed door-to-door assistance. Customer zip code, which is the password to access the automated system. Everybody needs their own. Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. Simply tap your card on the Breeze target wherever your riding. MARTA attained the Silver level of recognition for its sustainability efforts. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). To view the full code, please visit
Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. Learn more about bikes and MARTA. For this reason, different types of eligibility that have developed in the transit industry, including:
Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. Atlanta, GA 30324. A MARTA Mobility Service Agent will explain the service and/or mail an application. Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or
Customer with visual impairment and service animal assisted by a MARTA Mobility Operator
If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Mobility Fares. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. 2. Mobility Fares. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. for any inconvenience. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station
VI Complaint Resolution Procedure and Form. To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. A MARTA Mobility Service Agent will explain the service and/or mail an application. Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. . Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine. MARTA has the right not to issue a replacement card. Is complementary paratransit service that operates within the same service area as fixed route bus and rail services.
Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. A Personal Care Attendant (PCA) is someone designated or employed specifically to helpan ADA eligible customer meet his or her personal needs. Individuals who believe they are eligible must complete Part A of the eligibility application. Reduced Fare Office OR (Forsyth Street Side)
No commercial or large-size carts, or dollies unless collapsed. Customers may also cancel via the MARTA website @
This includes following or stalking passengers or employees. Atlanta, Georgia 30324-3330. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. Card or the customer must pay cash. Call 404-848-5000 and start your Balance Protection. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. 404-848-5000 . I think that things are what you make it. ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas).
Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. MARTA Mobility Appeals Panel
A MARTA Mobility Service Agent will explain the service and/or mail an application. [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. Mobility Operators are prohibited from administering medication. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. MARTA Police (Emergency) 404-848-4911. Riders' Advisory Council; . For everyones benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops. MARTA Transit; MARTA Service; Facebook; Instagram; However, customers should contact the local transit authority to confirm scheduling rules and regulations. Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. The application has two (2) parts (A & B) and is the first phase of the process. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge.
Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. 5. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. 404-848-5000 . If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. MARTA Customer Experience. Mobility Bus
When a return trip is needed, indicate the desired pick-up or drop-off time. 2424 Piedmont Road, NE
It's part of making MARTA a transit system everyone can use. Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. To request an alternative format, please call MARTA during normal business hours at. For example, a person may be able to reach bus stops that are no more than three blocks away, and where there is a safe, accessible path of travel, but she may require paratransit if distances are greater than three blocks, or if there are path of travel obstacles such as steep hills, deep snow or ice, or other obstacles. Visit our
. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. 1. The goal: make life simpler for all our employees. Customers with schedules that require frequent changes are not eligible for subscription service. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance.
MARTA Customer Experience. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. MARTA Transit; Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services.