Available soon: Digital agency's social media & community optimizer. The top three keywords people who held Lead Receptionist descriptions listed on their resumes are Receptionist (appearing on 21.45%), Customer Service (appearing on 17.73%), and Scheduling (appearing on 15.71%). Use the receptionist job description and duties above to get started and add to or expand on the skills and qualifications youd like to have in your next hire. Front office managers who work in medical offices are likely to enjoy much more regular hours. Information provided on Forbes Advisor is for educational purposes only. Zippia allows you to choose from different easy-to-use Lead Receptionist templates, and provides you with expert advice. Under policy direction from the Practice Administrator or Owner, the Lead Receptionist performs a wide range of difficult to complex administrative activities related to the clinic providing quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and personnel A great receptionist is someone who has excellent communication skills, is professional and oozes interpersonal charm. These positions offer great opportunities for advancement and earn good wages. Share details of the right person to connect with, including contact number and email address. ), (Tell potential candidates about company history, culture, mission and vision. Assisting clients in finding their way around the office. Receptionists are responsible for providing a warm and welcoming environment for visitors to the office. Americas: +1 857 990 9675 Responsibilities as a lead may include workflow coordination, problem solving and creating staff schedules. The way a receptionist interacts with customers reflects on the company as a whole. Desk managers are also responsible for setting the tone and atmosphere of a business, which can be beneficial to guests. Full time: Monday-Friday 8am-4pm. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. It usually takes 1-2 years of experience to become a lead receptionist. Do you need a degree to be a receptionist? Consistent, professional dress, and manner. A Front Office Manager must have excellent written and verbal communication skills. A receptionist would have to organize the front desk and ensure the office is well organized in order to fit in with the organization's character. We've determined that 34.7% of lead receptionists have a bachelor's degree. Working knowledge of SpaSoft, Microsoft Outlook, Excel and Word. They can also help you streamline office administration by handling email communication, scheduling meetings, supervising office security and cleanliness, recording office expenses and maintaining office inventory. Learn about the key requirements, duties, responsibilities, and skills that should be in a receptionist job description. Sample responsibilities for this position include: Operate multi-button telephone console. He/she will report to the administrator or practice manager and will offer general assistance to the practice team, projecting a positive and friendly image of the organization to its visitors and the public at large, whether in person or via phone calls. A Receptionist's duties and responsibilities include greeting visitors, helping them navigate through an office, and supplying them with refreshments as they wait. A medical receptionist works at the front desk of a medical office providing assistance to patients and visitors. Desired skills for Primary responsibilities for this role include scheduling, insurance verification, registration, balancing of copay money, and balancing of daily or weekly deposits. FILL OUT OUR SURVEY. This typically includes answering phones, directing calls, greeting visitors, and preparing rooms for meetings and training. She writes about technology and small businesses. Job Description - Retail Lead Receptionist - Start Now. Also, if you have someone to handle some of the administrative tasks, omit them from here. She is a highly organized, detail-oriented individual who is a great communicator. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Advisor site. We have included head receptionist job description templates that you can modify and use. Position Summary: The Lead Receptionistis the face and voice of the community at the front desk and on the telephone.The lead receptionist will ensure that the community's level of 5-Star serviceand protocols are in place and always followed by department staff. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent. These cookies do not store any personal information. The median pay for a receptionist is $13.12 per hour. This website uses cookies to improve your experience while you navigate through the website. Their duties include answering and transferring phone calls to employees, sorting and delivering mail to employees and greeting visitors when they arrive for meetings with management or sales staff. Shows empathy as and when required. Second, be polite and use pleasantries. Learn about the key requirements, duties, responsibilities, and skills that should be in an administrative assistant job description. They are tasked with managing their office tasks while also answering calls from customers, answering questions and helping visitors locate the correct office. This role may require working in shifts, so flexibility is a plus. One of the most important techniques is to have strong communication skills. The majority of Receptionist salaries currently range between $24,000 (25th percentile) to $32,000 (75th percentile). Receptionists are responsible for greeting visitors and delivering exceptional customer service assistance. In addition, they maintain calendars for appointments, sort mail, make copies, and plan travel arrangements. She takes bookings (by telephone or email), prepares bills and takes payments. A good paper about Project Leader job guide. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. Depending on the degree and certification that a person has, they may be able to become a front desk supervisor or an editor in chief at their own company. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. The job description of the receptionist who works in a veterinary hospital involves providing accurate information to inquiries from clients and other members of the public. Lastly, they should be able to handle any technical challenges that may come up. Instantly Access Millions of Professionals. The average lead receptionist salary is $31,289. 54.89% of resumes with Lead Receptionist descriptions have at least one of these terms. The receptionist at the hotel greets guests as they arrive. Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs. ), (Please include the qualifications that apply to your job description.). Sample responsibilities for this position include: Qualifications for a job description may include education, certification, and experience. Share your experience anonymously. The receptionists complete various tasks throughout the day, including answering and transferring phone calls, directing guests to the correct office, and scanning documents to add to the office's digital filing system. However, regardless of what your salary is, it?s important to be able to do your job well and take care of all the people who work for you. Good communicator. Learn about the key requirements, duties, responsibilities, and skills that should be in an office manager job description. Receptionists are responsible for providing customer service and managing the front desk of a business. Front desk receptionists play a key role in a wide range of organizations as they often present the first impression of the organization to clients and . Many tasks need to be done by the end of the day, so receptionists often have many of them. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. But being a career receptionist can actually be an incredibly fulfilling career path in itself, with great earning potential. When you work with us, you get these benefits: (Include the benefits you provide your employees and those that could attract the right candidates. They help with customer service and taking care of all the small tasks that need to be done in order for the office to run smoothly. If you dont fill all of the qualifications, you may still be considered depending on your level of experience. Using a machine learning data analysis, we determined the following key facts about lead receptionist job descriptions: Clinic patients arrive with questions, concerns and hesitations. If you're interested in becoming a lead receptionist, one of the first things to consider is how much education you need. For the employment history section, the sample job description given above emphasizes the functions of the senior receptionist, which can be used in completing the section. include: Desired experience for Here is a list of the most common responsibilities of a receptionist: As you create your receptionist job description, be sure to include any of your businesss unique needs so that your job listing accurately reflects what your role will entail. They have good practical knowledge of MS Office, including Excel and Word, and are proficient in English (oral and written). First and foremost, smile often and avoid eating and chewing gum. A good Receptionist is organized, communicates well, and practices excellent time management skills. A good receptionist has a pleasing personality, is courteous and polite, and possesses a customer-centric approach to solving problems. pens, forms and brochures), Provide basic and accurate information in-person and via phone/email, Receive, sort and distribute daily mail/deliveries, Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges), Order front office supplies and keep inventory of stock, Arrange travel and accommodations, and prepare vouchers, Keep updated records of office expenses and costs, Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing, Hands-on experience with office equipment (e.g. Lead Receptionist jobs Sort by: relevance - date 6,019 jobs Shift Details: Full-time position working weekdays, some weekends, and evenings. In today's business world, front desk management is a critical role that oversees the flow of people and products through an organization. Qualifications for spa receptionist. Bachelor's and Associate Degree Among lead receptionists, 91.9% of them are women, while 8.1% are men. . In addition, they maintain calendars for appointments, sort mail, make copies, and plan travel arrangements. To be considered for the position of senior receptionist in most organizations, there are certain vital skills, knowledge, and abilities employers normally expect applicants to have, which include the following: Hint: Since the above skills and qualities are what employers look out for when hiring, you can also use them in making your resume, as long as you truly possess them. Hire better with the best hiring how-to articles in the industry. A rude receptionist could make a customer feel bad. Security Receptionist Job Summary The Security Receptionist provides general information and security surveillance for the Medical Center during visitor hours, including patient look up, security surveillance for assigned areas, and escorting visitors. As a Receptionist, you will be the first point of contact for our company. The senior receptionist is one who represents an organization in a friendly and professional way. After extensive research and analysis, Zippia's data science team found that: There are a growing number of exciting, well-paying jobs in todays tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. They must also be able to multitask under pressure. You need to be excellent in communication, able to manage your time well, and be willing to work independently. Hiring a receptionist? Hire faster with 1,000+ templates like job descriptions, interview questions and more. Receptionists interact with clients, customers, delivery staff, and other public service members throughout their day. They are also able to multitask and prioritize. Their communication skills, telephone skills and politeness are important in greeting clients and representing the company. Notify residents of visitors when necessary. Ability to build rapport with customers. They need to know how to use office equipment. ZipRecruiter is one of the leading online job search engines, with salariesranging from 24,000 to 32,000. As you create your front desk receptionist job description, make sure you make it clear that a friendly attitude is an essential quality of an applicants' skills. A receptionist is someone who helps to manage the customer experience at a business. You put them at ease with a calm and friendly demeanor that exemplifies the Legacy mission. For example, not only do receptionists generally need to have basic computer skills, but they also need to have the ability to manage and operate a multi-line phone system, stay level-headed during moments of stress, and be both friendly and effective communicators. Please try again later. This entails answering calls and fielding them accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. Ideally, receptionists do this with a high level of professionalism and courtesy that leaves a good impression and builds upon a solid reputation. (Include what is relevant to the position in your organization. Receptionists are important people in any organization. Learn about the key requirements, duties, responsibilities, and skills that should be in an office assistant job description. Our growing company is looking for a head receptionist. Here are the key skills for a receptionist: There is no formal qualification required for receptionist roles unless it is for some specialist organization like healthcare or legal. Start a free Workable trial and post your ad on the most popular Customer care is a responsibility of the receptionist and they have to provide it. Strong keyboarding, data entry and typing skills with a minimum of 25 wpm net. The position of team lead is found across all industries and companies. Multitasking and stress management skills are essential for this position. Therefore, to succeed on this job, the receptionist must make it a priority to learn about all his/her clinic's procedures. Please review the list of responsibilities and qualifications. The most common skills on a job description for a lead receptionist are, Find Your Match Instantly Out Over 100 Million Candidates. There are many different ways that a receptionist can become a successful professional. Receptionists are aware of almost everything that occurs in the office. A receptionist is often called a front desk clerk and they perform certain tasks that are associated with a front desk clerk. Using our career map, a lead receptionist can determine their career goals through the career progression. They organize and assign tasks to front office team members in order to ensure that everyone is effective in their responsibilities. Their duties include maintaining an appointment book, answering phone calls and providing information to callers and performing clerical tasks. In some environments, they can even assist security by monitoring visitor access. Employers hiring for the head receptionist job most commonly would prefer for their future employee to have a relevant degree such as The duties and responsibilities of a receptionist will vary depending on the organization. This learning should include information about personnel, organization, and service improvement, Ability to work effectively under continuing pressure and possible interruptions, Ability to understand and keep to instructions, whether oral or written, Any previous training on customer service or people management will be an added advantage, Working in similar occupation to have gained experience on the job, which demonstrates possession of the required abilities and knowledge, Having a chatty and cheery personality. People are often put on hold and dealt with multiple times at once by skilled receptionists, who are also often dealing with someone who just walked through the door. Zippia analyzed thousands of lead receptionist job descriptions to identify best candidates. Answer all phone calls in a professional and courteous manner. The most common foreign language among lead receptionists is Spanish at 73.3%. Starting wage: $18/hr. The Receptionist will provide efficient and courteous service to all residents and guests. Types correspondence, reports, labels, contracts, as directed. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc, Not including years spent in education and/or training. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. Any company would find the following skills in a receptionist invaluable -. A Front Office Manager is responsible for all aspects of customer service, fromliaising with customers through to managing the office's day-to-day tasks. A Receptionist, or Front Desk Receptionist, is responsible for performing clerical tasks within an office setting to support daily operations. Some of the most exciting jobs for former receptionists include being a sales associate, cashier, or administrative assistant. Ensures thefront desk is always staffed and will address higher level concerns from . She is a former Google Tech Entrepreneur and she holds an MSc in International Marketing from Edinburgh Napier University. One of the challenges of being a receptionist is juggling multiple schedules. Zippia analyzed thousands of lead receptionist job descriptions to identify key pieces of information you want to include. A receptionist is often the first person customers or clients will speak to when walking through your door or calling your number. Potential applicants can determine whether or not an employee is right for the job by looking at the essential responsibilities your employee will perform. The responsibilities section contains an average of 21 bullets points. Receptionists work for companies in many industries. Follows guidelines set forth in Legacy's Values in Action. They log issues or requests and pass them to the correct member of staff, provide information and advice to guests and act as ambassadors for the hotel. A team lead manages a group of employees and helps the team achieve its goals effectively. Assist with Spa treatments as and when required. You?ll need to be able to handle phone calls and answer questions from customers. They have a responsibility to allocate the appropriate amount of time to each one. in The front desk is a important part of any hotel. Receptionist/Administrator Support Description, Administrative Receptionist Employment Near Me, Concierge/Receptionist Employment Near Me, Corporate Receptionist Employment Near Me, Front Desk Administration Employment Near Me, Front Desk Coordinator Employment Near Me, Front Desk Receptionist Employment Near Me, Receptionist Secretary Employment Near Me, Receptionist/Administrator Support Employment Near Me, Receptionist/Billing Clerk Employment Near Me, Administrative Receptionist Responsibilities, Front Desk Administration Responsibilities, Receptionist/Administrator Support Responsibilities, Receptionist/Billing Clerk Responsibilities, Receptionist/Customer Service Responsibilities, The average lead receptionist job description intro is about 206 words, The responsibilities section contains an average of 11 bullets points, The requirements section contains an average of 3 bullets points. Receptionists also perform various administrative tasks. Receptionist Job Descritption. Some receptionists make a lot of money, and others only make a little bit. Answering, forwarding, and screening phone calls. If you are someone who loves interacting with people, putting them at ease and helping them solve their problems, you could be the one. Learn about the key requirements, duties, responsibilities, and skills that should be in an executive assistant job description. They may be best suited for positions in industries that require the use of computer software applications, such as finance or marketing. They also provide general administrative support, such as scheduling meetings, handling transcription, printing, photocopying and faxing, as well as making travel arrangements and assisting HR teams. They may be responsible for greeting and helping customers, handling inquiries and directing them to the right place. Source, attract and hire top talent with the worlds leading recruiting software. In addition, they are familiar with Microsoft Office, so they can handle all the tasks associated with customer service. Receptionists are responsible for greeting visitors and delivering exceptional customer service assistance. A receptionist is more focused on just answering calls and dealing with customer questions, while a front desk professional focuses on check-ins, check-outs, and reservations. They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. In any case, there is no shortage of techniques that someone can learn to be successful as a receptionist. This includes coordinating activities among the front desk staff, ensuring that reservations are processed quickly, and preparing monthly reports. A receptionist must be able to write creative, persuasive, and effective letters and email messages. Receptionists are often seen as short-term jobs, part-time positions, or stepping stones on your overall career path. They must be able to listen attentively, be able to organize and plan, and have excellent customer focus. Responsibilities of a Lead Receptionist: Receive and rout incoming calls. Digitally savvy. Experience: Top 5 administrative assistant interview questions with detailed tips for both hiring managers and candidates. If you are strong in leadership, critical thinking and . They must be able to work well with others and be able to oversee an office's day-to-day operations. In a fast-paced work environment, receptionists need to be able to do both. The duties of a receptionist can vary depending on the company and its key functions. A receptionist is responsible for providing customer service and greeting guests. She checks them in and out, and gives them their room keys. A Receptionist is a professional who manages the front desk of an organization. Lead receptionists with a Certified Medical Administrative Assistant (CMAA) certification earn more money. The average salary for a receptionist is modest, estimated at $36,961 per year. Participates in ensuring patient's comfort and personal care activities. How To Find The Cheapest Travel Insurance, Managing security and telecommunications systems, Handling queries and complaints via phone, email and general correspondence, Taking and ensuring messages are passed to the appropriate staff member in time, Receiving, sorting, distributing and dispatching daily mail, Handling transcription, printing, photocopying and faxing, Recording and maintaining office expenses, Coordinating internal and external events, Managing office inventory such as stationery, equipment and furniture, Overseeing office services like cleaners and maintenance service providers, Assisting the HR team with recruitment, onboarding and termination processes, Maintaining safety and hygiene standards of the reception area, Adept at prioritizing, scheduling and multitasking.