emergency. Disconnection is delayed 30 days if the health of a household member is adversely affected, certified by a physician and can be renewed every 30 days if illness persists. Must allow customers to pay balance over next 6 months after winter moratorium. (As of 09/2008 no utility has an approved winter disconnection plan on file.) Termination would be postponed 30 days if adverse effect on a resident's illness or disability; certification by licensed physician required. 30 day disconnect delay if dangerous to health or if medical or life support equipment is necessary as certified by a medical professional. 0 0 Less than a minute. Customers may utilize the winter reconnect order one time from mid October through mid April. TTY: 907-276-4533. All Rights Reserved. If you have forgotten your security code, please call 888.710.4237. 21 day disconnect delay if household member is certified as seriously ill. Please call us at (602) 371-7607 or (800) 253-9409, 24 hours a day, 7 days a week. Need written certification from a qualified medical professional that is valid only for the length of time the health endangerment is certified to exist but no longer than sixty days. An investor-owned electric utility, electric cooperative, or public utility providing water service shall permit a residential customer to delay termination of service under this chapter two times within a 12-month period. 1-800-277-2177 To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code Report problem Other Contacts Career inquiries Investor relations Media relations Supplier registration AEP Corporate Headquarters Phone: 614-716-1000 No disconnect for households with a baby 24 months old or younger that has discharge papers from a hospital on which the attending physician indicated utility service is a necessity for the health and well being of the baby. National Center for Appropriate Technology (NCAT) 30 day delay and 30 day extension possible in case of life threatening condition. The amendment is effective December 1 through March 31. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. Disconnection delay of 21 days with medical certificate if health of household member would be adversely affected. Utility Service Protection Program payment plans for low-income customers (<150% FPG) provide shut-off protection year-round. Consumer line: 303-894-2070 (Denver) or 800-456-0858. Use of this site constitutes acceptance of the AEP Terms and Conditions. If the customer's service has already been disconnected, the customer must pay a reconnect fee of no more than $36 to restore. No disconnect for households with a baby 24 months old or younger that has discharge papers from a hospital on which the attending physician indicated utility service is a necessity for the health and well being of the baby. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. Fees not included in the price above: Disconnection Notice Fee: $10; Returned Payment Charge: $30; Disconnect Recovery Charge: $30; Late Payment Penalty: 5% of past due balances. Prohibited for customers receiving public assistance or if household member is age 62 or older or disabled. Households with income less than 150% of federal poverty guidelines must be enrolled in a payment plan. Shale Oil and Gas Location. Customer must pay bill in installments within the next 90 days. Removing Equipment You can remove an AEP Ohio outdoor light, remove a meter, or stop temporary service by using our modify service forms. Prohibited for customers receiving public assistance or if household member is age 62 or older or disabled. Utility shall provide any residential customer whose account is delinquent an opportunity to enter into a reasonable amortization agreement to pay the delinquent account and must provide the customer with adequate opportunity to apply for and receive the benefits of any available public assitance program. Check with your PUC/PSC contacts and/or websites below to see if the state policy applies to your utility and read the Consumer FAQs or Bill of Rights for more information. If an excessive heat warning or a freeze warning has been issued by the National Weather Service for the county of the scheduled disconnect, such disconnects are suspended. If the elderly household is low-income and includes a minor, the protection against termination will apply. No disconnect for seriously ill, disabled. American Electric Power has named Michelle Marsh vice president, Safety and Health, effective March 4. Terminations are suspended for 55 days when people apply for federal energy assistance. Utilities are required to offer a payment plan. You may also contact one of our Customer Care Representatives toll free at 1-866-258-3782 or by completing the contact form here. Full Outage Map. No disconnect for seriously or chronically ill if certified by medical professional or if customer qualifies for assistance from Human Services, a charitable organization or Medicaid and if customer agrees to a payment plan. Disconnection is prohibited for Percentage of Income Plan (PIP) customers as long as they remain current with their PIP payment. Prohibited when heat advisory from the National Weather Service is in effect. For your convenience, you can keep service on at both addresses while in transition. Consumer line: 404-656-4501or 800-282-5813. 30 day shut-off delay for seriously ill with medical certificate, can be renewed up to 3 times during the winter protection period. In the Lone Star State, AEP is divided into AEP Texas North and AEP Texas Central, each with its own service territories. No disconnection if a customer enters into a deferred payment plan. No disconnect if temperature is less than 10 F or less than 32 F for households with elderly age 62 or older. If the temperature is expected to be 32 degrees or lower during the winter protection dates or 95 degrees or higher at any time of the year, the utility cannot turn off the power. Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds. Customers requesting new natural gas or electric services, who have no previous balance with their utility, may establish service under the winter reconnect order by paying $175, rather than paying the required security deposit. The utility may not require payment of more than seven percent of the customer's monthly income. 30 day shut-off delay for seriously ill with medical certificate, can be renewed up to 3 times during the winter protection period. Other than LIHEAP documents uploaded by the Department of Health and Human Services (HHS) or the LIHEAP Clearinghouse, the contents of the LIHEAP Clearinghouse website do not necessarily reflect the views or policies of HHS, nor does the mention of trade names, commercial products, organizations or program activities imply endorsement by the U.S. Government or compliance with HHS regulations. service by trade name, trademark, manufacturer, or otherwise does not necessarily constitute or imply its endorsement, recommendation, or favoring by the United States Government or . Jersey central power some areas in the property inside my. Protection for hardship customers who qualify or apply for energy assistance and enter payment plan. Medical Certifications. Consumer line: 866-380-9816 or 919-733-9277. No disconnect during extreme weather unless last resort after all other legal means of collection have been attempted and only if: 1) income is>250% FPG; health and safety would not be endangered due to presence of elderly, small children, or mentally disabled; and utility has an approved winter disconnection plan on file. New, continuing, or reconnection of service shall be provided if the customer enters into a written deferred payment plan to pay all past-due amounts. Protection for customers entering payment plans; special notice and links to assistance agencies. Three utilities. Consumer line: 603-271-1172 or 800-852-3793, Ban on disconnection for customers receiving Lifeline, LIHEAP, TANF, SSI, PAAD or GA or households unable to pay overdue amounts because of unemployment, medical expenses, or recent death of spouse. Cannot disconnect if a customer owes less than $75 or no more than last month's balance on Nov. 1. Disconnection is delayed if customers agrees to pay bill in installments within the next 90 days. Consumer line: 302-736-7500 or 800-282-8574. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. Gas and electric companies must check the 72-hour weather forecast before disconnecting a customer for nonpayment. 1 ago. Investor-owned utilities have agreed not to disconnect customers during the moratorium if they are not current on their bills. AEP Ohio is disconnecting customers for nonpayment at rates far higher than the state's other big electric utilities . This applies to both regulated and non-regulated energy vendors. If a household member has a serious medical condition, certified by a doctor, disconnection is delayed for 30 additional days. Removing Equipment You can remove an APCO outdoor light, remove a meter, or stop temporary service by using our modify service forms. 3040 Continental Dr. The low temperature threshold does not apply if an energy utility offers a Commission-approved winter protection program. During winter period, financial hardship customers can restore service with 10% down payment and an arrangement of 10% of the total due each month. Limit the use of My Sensitive Info |
Utility Service Protection Program payment plans for low-income customers (<150% FPG) provide shut-off protection year-round. Liberty Regulated utilities must get PSC approval for disconnect. When you opt in, we automatically fill in your ID from then on. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. During the delay the customer is expected to agree to a payment plan. Consumer line: 800-522-2404, Salem: 503-378-6600. The General Assembly is continuing a ban on service disconnections for the most vulnerable Dominion Energy customers through March 1, 2022. Qualified customers are those who receive benefits from LIHEAP, Food Stamps, WIC, Medicaid or Transition Employment Assistance. Consumer line: 800-874-0904 or 801-530-7622, 10 F or below or 32 F or below for elderly. AEP expects to net approximately $1.45 billion in cash after taxes and transaction fees. Remove service equipment Close your account Manage Service Transfer or upgrade existing service and equipment. If youre next home is in our service territory or in one of our sister AEP companys territories, you can quickly and easily transfer service to the new location. Removing Equipment You can remove an AEP outdoor light, remove a meter, or stop temporary service by using our modify service forms. Utility cannot disconnect if a customer will suffer a serious health or safety impairment . An investor-owned electric utility, electric cooperative, or public utility providing water service shall, upon request from a residential customer who has a Serious Medical Condition Certification Form filed with the utility, delay termination of service for a minimum of 30 calendar days beyond the expiration of the disconnect notice. The waiver is valid for 30 days and . To qualify, customers must notify their natural-gas supplier that they are eligible and provide written proof to the utility within two weeks. 10K - 2021. A medical certificate will prevent disconnection up to 6 months for non-chronic condition, up to 12 months for chronic condition and requires the customer to set up a payment plan. Delay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. Total ban when <32. Cannot disconnect if an overdue amount is less than $50, unless the overdue amount is more than 90 days old or the utility bills four times a year or less. While youre here, glimpse into the future of energy technology and innovation; learn how were building a more robust energy network; see how were coming together with customers and communities to make them stronger every day. If the customer has been shutoff, and the form is submitted within twenty one days of the shutoff, service is restored. No disconnection if customer agrees to and adheres to payment plan. Disconnect ban if customer declares inability to pay and income is <50% state median income and agrees to payment plan or if eligible customer pays 10% of income or the full amount of current bill (whichever is less) or if customer agrees and adheres to payment plan. 4-6101; 702-486-2600 (Vegas); 775-684-6100 (Reno). We welcome your ideas and feedback. New Jersey Administrative Code 14:3-3A.5 New Jersey Legislature - P.L.2002, c.62. Delay disconnection for 30 days if detrimental to health of a household member, certified by a health professional. Service termination will be delayed for 10 calendar days pending receipt of the Serious Medical Condition Certification Form. No disconnect if customer agrees to payment plan. No disconnect during protection dates if customer agrees and adheres to payment plan. AEP is a utility company that provides electricity and natural gas to customers in the United States. Running on . 1996-2023 American Electric Power. If an excessive heat warning or a freeze warning has been issued by the National Weather Service for the, November 1-March 31 - Cold Weather Rule (CWR), Prohibits the disconnection of heat-related service from investor owned utilities when the temperature is predicted to drop below 32 during the following 24-hour period and allows customers to make a payment arrangement. If the customer does not pay the past-due bill by the following October 15th, the customer will not be eligible for protections under this section until the past-due bill is paid. Consumer line: 800-922-1531or 803-737-5230. Termination may be postponed for up to 21 days (plus one renewal) with a physician's certificate or notice from a public health official stating that termination would be detrimental to the health/safety of a person. Customer is required to enter into a payment plan. The 30-calendar day delays may be consecutive. The Public Service Commission has amended the states cold weather rule to ban winter natural gas disconnections of certain income-eligible households provided they make a minimum payment, about 50 percent of their bill. Disconnect not permitted for any customer who cannot pay an overdue charge because of financial hardship. Medical certification can be renewed once within 120 days. Remember User ID helps you log in without having to memorize your ID or look it up every time. Disconnection is prohibited if customer agrees and adheres to a monthly payment during the winter period. We hope youll browse the pages and dig deeper on topics that pique your interest. Prohibited from disconnect if customer agrees and adheres to payment plan. Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. In summer months public utilities cannot turn off gas or electricity when it is the sole power source for the cooling if the forecast for the following 24 hours includes temperature at or above 95F; includes master-meter buildings. Welcome to a new day at American Electric Power. Disconnection is prohibited if customers agrees and adheres to payment plan. No disconnect if customer agrees and adheres to payment plan. If a household is shut off prior to December 1, the utility must attempt to contact the customer and attempt to negotiate an agreement regarding payment of any arrearages and restoration of service. Not permitted if eligible customer agrees to a special payment arrangement that allows the customer to pay less than the amount of each current bill during the winter months. No disconnect for customers who enter into a payment plan. Use of this site constitutes acceptance of the AEP Terms and Conditions. The medical certification may be renewed by the proper medical person every 30 days if illness persists. table of state seasonal termination protections only, www.psc.state.al.us/Complaints/ComplaintForm.htm, http://rca.alaska.gov/RCAWeb/ForConsumers/SubmitInformalComplaint.aspx, www.azcc.gov/divisions/utilities/consumerservices.asp, www.azcc.gov/Divisions/Utilities/forms/ComplaintForm2013.pdf, www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form, www.dpuc.state.ct.us/CAIUI.NSF/RevWebIntake?OpenForm, https://depsc.delaware.gov/frequently-asked-questions/, https://depsc.delaware.gov/formal-complaint-process/, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Consumer-Bill-of-Rights.aspx, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Utility-Consumer-Complaints-Mediation-Inquiries.aspx, http://www.psc.state.fl.us/ConsumerAssistance/ComplaintForm, http://crs.psc.state.ga.us/Consumer/Contact/utilityIndustry.aspx?type=Inquiry, http://www.puc.idaho.gov/consumer/consumerfaqs.html, http://www.puc.idaho.gov/forms/casecomment.aspx, https://iub.iowa.gov/informational-brochures, https://psc.ky.gov/PSC_WebNet/Inquiry.aspx, www.lpsc.louisiana.gov/mainconsumerfaq.aspx, www.maine.gov/mpuc/consumer/file_complaint.shtml, http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm, http://webapp.psc.state.md.us/Intranet/info/complaintfront_new.cfm, www.michigan.gov/documents/mpsc/FAQall011408_221482_7.pdf, www.michigan.gov/documents/mpsc/mpscelecfaq113007_216992_7.pdf, www.michigan.gov/mpsc/0,4639,7-159-16368_16415---,00.html, https://mn.gov/puc/consumers/help/shut-off-protection/, www.mn.gov/puc/documents/pdf_files/011566.pdf, https://psc.mo.gov/CMSInternetData/ConsumerInformation/The%20Cold%20Weather%20Rule.pdf, www.efis.psc.mo.gov/mpsc/complaintform.asp, http://psc.nebraska.gov/admin/admin_forms/Complaint_Form.htm, http://puc.nv.gov/FAQ/Termination_of_Service/, http://puc.nv.gov/FAQ/Resolving_Disputes/, www.puc.nh.gov/ConsumerAffairsForms/complaintfrm.aspx, www.bpu.state.nj.us/bpu/assistance/rights/, www.bpu.state.nj.us/bpu/assistance/complaints/inquiry.html, www.nmprc.state.nm.us/consumer-relations/faqs.html, www.nmprc.state.nm.us/consumer-relations/file-complaint.html, https://psc.nd.gov/docs/ysk/e-1-protection-from-electric-and-natural-gas-disconnections.pdf, www.puco.ohio.gov/be-informed/consumer-topics/electric-customers39-bill-of-rights/, www.puco.ohio.gov/puco/index.cfm/contact-us/contact-us-form/index.cfm?intype=question, www.occeweb.com/Complaints/pucomplaints2.html, www.puc.state.pa.us/general/consumer_ed/pdf/Act201.pdf, www.puc.state.pa.us/general/onlineforms/pdf/official_complaint_form_final.pdf, http://www.puc.pa.gov/filing_resources/filing_complaints/informal_complaint_form.aspx, www.ripuc.org/consumerinfo/Billing_FAQ.pdf, www.ripuc.org/consumerinfo/filecomplaint.html, www.psc.sc.gov/consumerinfo/Pages/FileAComplaint.aspx, www.puc.sd.gov/commission/Publication/n&ebro.pdf, https://www.tn.gov/tra/topic/csd-utility-complaint-resources, https://www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, https://www.puc.texas.gov/consumer/complaint/Rights.aspx, www.publicutilities.utah.gov/complain.html, sccinfo@scc.virginia.gov?subject=WebInquiry, http://psc.wi.gov/thelibrary/publications/general/consumer02trifold.pdf, http://psc.wi.gov/apps40/complaint/consumer/FileComplaint.aspx, National Center for Appropriate Technology (NCAT).