how to contact virgin media by email

Depending on the type of query, the submission of the form may be all that is required, and Virgin Media will update any relevant aspects accordingly, or they may make contact with you to further discuss your needs. There is also the forgotten password route https://www.virginmedia.com/my-virgin-media/forgotten-details/password which I assume you have already tried. I'm trying to set up a new email address on my account. Check out our guide - How to pay my Virgin Media bill, on Hi @Crashedagain, thanks for your message. on 08-02-2022 Virgin Media employs several customer contact forms covering the more basic subjects. Early disconnection fees vary and are based on the type of services taken out, their value, and the remaining period of the contract. Select Email folders and choose file saving options in the list. You might find exactly what you need right here, quickly and easily. Hi folks. 06-07-2022 Alternatively, complaints can also be lodged in the aforementioned complaint form, or by sending a letter of complaint to the dedicated complaints address. Sorry, the thinking face was not meant to be sarcastic, apologies if you thought I was. Remember to include your full name, contact details, address, and any relevant supporting evidence with your letter to facilitate return contact, and the provision of a solution. 04-07-2022 Call for free to get your TV & Broadband sorted today. Thanks. Has anyone else been able to contact them via online chat? As there is no other option I suppose I will have to go back in time and write a letter of complaint , 08-02-2022 Please enter your email Forgot your email address email address ? I go to the upgrade section in "My Virgin Media" and it takes me to this page below, and the chat button has never worked, so I'm assuming your system is totally overloaded, and you don't have enough staff. In order to do so I will need a little bit more detail so I will send you a private message. I can access the page that indicates the other secondary emails linked to my VM primary account, but like others, have only the option to delete my account. All tip submissions are carefully reviewed before being published. These cookies allowed us to study how users navigate on the website. 10-07-2022 18:10. on Unless your tenancy contract specifies which provider the property must be with (extremely unlikely), you have the full freedom to switch providers at your convenience. 21:29, Hello, can I completely block a specific email address such that it doesn't even go to spam or trash? Hi @Crashedagain. 10:10, I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error.. ?I want to open a new email address not close my Virgin Media account.That being said I really, really have on a few occasions over 18 years.The only relevant part to me in the whole reply was, "The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. on I'm sorry to hear you're having an issue with upgrading your broadband. Aaron has been with Selectra for over 3 years. Step 1) Create a distribution list in your Address Book. Its headquarters are in Hook, Hampshire, United Kingdom. The rest are clutter.Why are you asking us to use another email service which we don't want.My wife and I both have personal accounts for friends and family hence no spam.I have a second for contacting web addresses who may sell information hence spam.I want a third for my web page and now I can't use you.We also can't change our account email address inbox while still in emails sectionHave to in and out of Virgin every time. Unfortunately, that all assumes you know the existing password however you could try that route if you have an idea of what the existing password is. Before subscribing people to your distribution list, please: A VM broadband account is required for continued use of their email service. Of course, while online account management via My Virgin Media can be useful, sometimes we still need to get in touch directly. Throughout Virgin Media Ireland's website, they make mention using the live chat facility to reach out to customers and discuss whatever questions or concerns they might have. By phone. G o back to how it was.Oh! Insider tips to contact live person at Virgin Australia [2022] Virgin Customer Service 24 hours Get fast help from Virgin air call center -- refunds, flight changes, re-booking, reservations, cancellations, complaints -- Emails, live chat, offices -- United contact phone numbers and airline offices in Australia (Adelaide, Alice Springs, Broome, Cairns, Canberra . Search Search. Thanks Graham. Online forms are different from the online chat service as you will not get a reply instantly, but you can use this at any day or time. There shouldn't be any need to enter any card details Crashedagain, are you using this site here? Monday to Saturday: 9am to - 9pm (Local time) Sunday: 10am to - 7pm (Local time). We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. If Virgin is found to have been at fault, it is obliged to comply with the findings of CISAS. Every time I try to watch any episode on any day at anytime I get annoying pauses during playback. Note that 0345 numbers, although not free, are usually included in landline call packages. Virgin Media Mail allows you to set up your other email accounts so that you can check all of your emails in one place. Did you know, 95% of our customers find the solution to their problem using the help and support pages. To contact Virgin Media, call 03454541111 for all broadband, TV, landline, and account questions, or call 03456000789 for all mobile inquiries. When I first came across this app via my Virgin TV service, I purchased 'Westworld' series 1. Using the information provided on our website you can Call Virgin Media on the contact number above, send an email or write to customer services. It has to be . Phone calls take priority over other methods of communication and arestill the quickest way to contact VM. And, I always pay extra for the "signed for" postal option. 26-01-2022 Can you show us where you're asked for these. This includes the availability of email addresses, phone numbers and callback forms. D01 C9W8 Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Let us know if there is anything else we can support you with. Having had a thorough search through their website, despite being referenced frequently, the Virgin Media live chat facility does not seem to have an actual presence at this moment. Cable.co.uk has access to some special offers with Virgin Media that you will not find on the providers own website. I then wanted to file a complaint as I still havent received my refund, received any compensation plus I want it documented so no one has to go through this drama in the future. You can add attachments in this section of the contact form. It's packed with tips, hints and helpful answers about our products and services. Music + Sound Designer of the Year Ireland, 2021 LBB Immortal Awards. 14:15, 13-07-2022 * Also service slow couple of times a month, Anyway,thanks for contacting me.It would be helpful if it was easier to find a number on your website under Help rather than navigating through various hoops. To find contact information for a newspaper or TV station, search the name of the media outlet online. For this reason, most businesses provide alternate ways to get in touch without eating up all your minutes or losing time on the phone. on however Virgin do like to drag things out- I am still waiting for a call back from the complaints department from 5 days agowhich will probably never happen! Sorry to hear of the email issues. Find contact details for 700 million professionals. Virgins phone lines are open from 8am to 9pm Monday to Friday, from 8am to 8pm on Saturday and from 8am to 6pm on Sunday. Virgin Media Ireland has reached a long-term agreement with Naturgy Ireland that will introduce a 100% renewal energy supply across its operations in Ireland. 28-01-2022 You can also contact Virgin Media by visiting the contact page on their website. Sign up today. It's easy to find the help you need for your broadband, home phone and mobile account on the go. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. 18:04. many thanks for all the help. Yep, that's a scammer, and hanging up was the right thing to do. This is the worse customer service I have ever come across, so if anyone has a direct email for complaints I would appreciate this being shared, on I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. . You do need to sign up for an account but we haven't seen a request for card details previously when setting up a BQM. The enquiries@virginmedia.com and help@virginmedia.com addresses have been discontinued, and any emails sent will bounce back. I was genuinely wondering why you could not use the form. These forms generally require their users to input a range of basic information such as their name, contact details, address, query type and contact purpose. Click to mark as a Helpful Answer, or use Kudos to say thanks, on Sign up for broadband with one free call. These phone numbers work for people in the UK only. Yes, it is a toll-free number for both mobile and landline numbers in Ireland. wikiHow is where trusted research and expert knowledge come together. online chat not working. Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. Unfortunately, that all assumes you know the existing password however you could try that route if you have an idea of what the existing password is. Once you're on the contact page, select a relevant topic and enter your account details to live chat with a representative. Hub 5 is designed for Gig1 fibre broadband and comes with more wireless channels, so it offers the following benefits: Faster WiFi speeds for next-generation games consoles and the latest smartphones. To learn how to contact Virgin Media through their online forums, scroll down! Customer service for home 0800 064 3836. There are 8 references cited in this article, which can be found at the bottom of the page. Re: Blueyonder email. It would be good to know what kind of issues you are experiencing, and if they are on multiple or singular devices, via WIFI or a wired connection. Thank you for letting us know and I am so sorry you are facing these issues with your connection. on This will give us a better idea of what is happening with these disconnections. 14:17, Is there an email to contact Virgin ?I looked on website .There is no number no email no chat.It says they will take time to answer messages but there is no option to message.I used my virgin app but the chat there was down.I received a call from 020 3976 8303 claiming to be Virgin and stating I was subject to scammers. I also have the full service so another box for that.Internet goes down once a month .Normally fixed by switching off and on. 150 - if you're calling from a Virgin Media mobile or mobile. They are free if you are on the Gig1 . on To contact Virgin Media Ireland by post, send letters to the following address: Whether you are unhappy with your Virgin Media contract or have simply found a better deal, handling the cancellation of your service is an important thing to get right, both to facilitate an easy service transfer and to avoid any penalties. Check when your contractual minimum period is over. This could save you valuable time, as opposed to trying to contact them. There are also no upstream or downstream signal level issues coming into your home. Our correct contact number is:0345 454 1111 for Broadband,TV and Landline customers. I'll send you a PM now to assist further. Click Mark as Helpful Answer and solved, or use Kudos to say thanks, on When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. If you do ever need anything, please pop back and we'll be delighted to assist further. By continuing to browse, you accept the use of cookies. Using the community forum may give you results in a shorter amount of time than phoning or waiting for a live chat representative to become available. We compare deals for new customers looking to switch and save. 22:50. When you fill out the form, you have the choice of Virgin Media Ireland recording your disability on your account. 01-05-2022 You might have difficulty adding a Gmail account to VM webmail due to gmails security settings. You can call 150 from a Virgin landline or mobile (free call) or 0345 4541111 from any other phone (landline rates) It's best to call around 8am if possible when lines first open and are least busy. Use Virgin Media phone lines when calling from a different provider. The Virgin Media community has over half a million members. (*Figures based on % of customers who do not re-contact us within 24 hours of using our help pages). Search. You can also check our help pages or learn how to contact us directly further down. @Lennox1If the VM system is sending them to spam there is nothing currently that you can do to block them completely. 11:25. I have tried resetting her password online but it does not like to do it as its not the main account, I put in her email & put in my DOB & Security answer. We would love to hear from you! Customer service 0345 454 1111. It takes me to a box with two bars, your email address and the second bar is your password. How do I manage my Broadband, TV and Phone services? New around here? You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. A good starting point for making a complaint to Virgin Media is to simply pick up the phone and call the customer services number on 0345 454 1111 or 150 from a Virgin landline, available from Monday to Friday from 8am to 9pm, or on Saturday and Sunday from 8am to 6pm. Choose the destination location path to save Virgin Media emails. There are many ways to contact Virgin Media UK and Ireland if you encounter any problems, or have a question about their services. I have been unable to access my Virgin Media web email for about 3 hours. 4. 04-07-2022 Click Mark as Helpful Answer or use Kudos to say thanks, on 29-01-2022 (edited to add - proof of posting does not cost you anything, just the cost of the 1st or 2nd class stamp), on Textphone for broadband, TV and phone for new customers 0753 305 1809. Whether you are looking to join, leave, or take out one of the attractive Virgin Media bundles, knowing the best Virgin Media contact methods for your specific query can save a lot of time and effort. Here to help! Within Canada 1-888-999-2321 Or dial 611 from your Virgin Plus phone. 3. If you still wish to visit a store, use the handy Virgin Media store locator service on their website to find stores near you, their address, opening hours and contact number. Blueyonder.co.uk supports IMAP / SMTP. Firstly, you must provide Virgin Media with a minimum of 30 days notice of your service cancellation. Preparing Cara profile View Cara's Email (It's Free) 5 free lookups per month. Need a helpful hand to show you how to make a payment? Queen Mlangeni is a Brand and Digital Marketing Strategist who partners with CEOs, executives and sociopreneurs to grow their personal and professional brands. Only Virgin Media Ireland provides online forms for contact. It is0345 600 0789 for mobile customers. 13:16. 25-08-2022 on You may experience a wait time when calling Virgin Media, due to the volume of calls they receive. There are separate links for broadband and mobile complaints and Virgin states it aims to get back to you and resolve your issue within seven days. 11:49. - edited Welcome to the community! 14:06. Virgin Media customer service numbers. The best way is to get in touch with them directly. - edited If your mobile is working, you can call 789 free, or if not, call 0345 600 0789 from any other phone. Im trying to set up a new email address on my account. Contacting Virgin Media - by phone or otherwise. Step 3: Plug in your NOW Broadband Hub on the go-live date. Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. I am so sorry that you have faced this issue with your email, I will pop you a Private Message so we can take a look for you. When I enter the details into the boxes and click Add I get a message saying auto configuration failed. You can check your emails using other email programs (like Mailbird, Microsoft Outlook or Mozilla Thunderbird).Using desktop email programs will make you more productive and your email will always be available, even offline. The services and products mentioned on this website may only represent a small selection of the options available to you. human). Registered in England with number 02591237. When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. Virgin Media also maintains a presence on YouTube, however, this is used for promotions and simple guides rather than as a contact facility. and is reached by going into manage other accounts. Thanks for posting. 09-07-2022 Develop the tech skills you need for work and life. 25-08-2022 2. I opened my emails went into folders and clicked on Add an email account. That being said, if your subject is more complex, relates to an ongoing complaint or is likely to take a large amount of time, then contacting the Virgin Media Customer Care department may be more appropriate. This may make getting contacting them faster and more efficient in the future. 08-07-2022 Skilled in Forward and Reverse Logistics, People Management, Telecommunications Systems, Customer Experience with case management, and Troubleshooting. By having an area code, customers can keep their number even if they move to a different area. Find the organization's website and search for an "About Us" or "Contact" tab. 30-04-2022 A Virgin mobile account alone is not sufficient. In this guide, we have assembled the simplest Virgin Media contact numbers and details for both household and business customers to help you get to where you need to be. Public Sector Queries. online chat calling 150 from a Virgin landline or mobile, or 0345 454 1111. 15:15. Virgin Medias complaints process is relatively simple, and non-convoluted, going as follows: Virgin Media aims to resolve all complaints within 10 days of them being lodged. ", Re: Manage other My Virgin Media accounts, https://www.virginmedia.com/my-virgin-media/forgotten-details/password. Unfortunately we cannot remember her email password. 09:05 Virgin Media offers area codes in the following areas: London, West Midlands, East Midlands, Yorkshire, Manchester, Liverpool, Leeds, Sheffield, Bristol, and Cardiff. Run tests on your services and kit, check your area for network outages and arrange help or new kit if needed, while staying regularly updated. I can certainly appreciate your frustration with that. Lets take a look at these options now. Once you submit your complaint you will receive a text message within 48 hours with a case ID. How to add another email account into Virgin Media Mail. Can anyone recommend another provider that you can actually talk to? 12:39. The Virgin Media customer service phone number shown below is the single point of contact for all queries, including technical support and complaints. Account number. The three main Virgin Media Ireland social channels are as follows: Virgin Media's social channels are open between Monday and Friday from 9 am to 9 pm, and Saturday from 9 am to 5 pm. You will be contacted by a member of our Complaints Team. This is due to a current fault with the VM spam settings page which doesn't allow you to change the setting. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. I can't click on the chat button neither. GIVE US A CALL. The message chat was also down on Monday, on As long as you have online access you can use that form. New around here? Opening hours are: Click Mark as Helpful Answer or use Kudos to say thanks, on