If I had a life or death required medication, I would be dead already unless I took additional action and went to a hospital, why you ask, because they don't bother authorizing anything. Had two employees and their manager jumping down my throat over a mask after I explained to them that I have a medical condition, and it isn't proactive for me to wear a mask, they proceeded to harass me and refused service. When you get there, your groceries are ready. Unfortunately when her friend went to use the card she accidentally scratched the pin number to hard rendering it unidentifiable. Extremely poor customer service at #43 township of pine market district. We have researched this matter and added thecoupon to the consumers advantage card. Fine if she was a random teenager, but I cant shop with my child and talk with her?!? Great service on Curbside Pickup in Erie! - giant eagle chicken salad & giant eagle salsa, I new package if and when they come into the store, Car wash on Rt. Desired outcome: UPDATE: So they keep putting out thinking it's fixed. We pulled at, what looked to be the image printed on this paper, and it basically took off the top of the cake, icing and all. I did in multiple. Plus no sorry nothing. ADDITIONAL LINKS Shed light on the availability of medication needs brought to someones attention. 8% of Giant Eagle employees are Hispanic or Latino. Just wait. Your loosing your customer base. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. (Either January 3rd or 10th). I have the unused gift card and proof of purchase. because most of these people are the same ones that don't wear a mask in public and are just using COVID an excuse to be lazy and be an $#*! It's a Prescription called in by a medical professional Stating to be filled on that purchased a package of apple and cherry turnovers. Well guide you through the process. In hopes to fix this issue for me and other customers for future. Why stop with ads in the mail? See reviews, photos, directions, phone numbers and more for Giant Eagle Grocery locations in Washburn, TN. We cannot discuss details around this or any situation that may be under investigation. I don't give into tyranny and unconstitutional acts of the government and these fear mongering dictators. Would never buy them again. This will surely increase the credibility of your complaint. Click here to get notifications about new complaints of Giant Eagle. Unfortunately, I am no longer in possession of my receipt, so I cannot provide any additional information. HIGHEST PRICES ANY WHERE! I would like to see her position taken away from her transferred or fired she is a very snobby rude loud and rude, I went giant eagle to pick up some wine 5:45 pm. Since then Giant Eagle was always there for our midnight grocery & diaper runs , cakes , breakfast muffins and everything in between Thank You Giant Eagle for being our Friendly Neighborhood Grocery Store Plz dont forget to sign up for the Giant Eagle Rewards Card .Namaste . I got an email stating that all sales were final even though it was just a glitch in the system. Digital coupons only STINK! They are not authored by Glassdoor. It was on a Tuesday. ***** *******. Everyone I talk to keeps telling me they will get back with me the next day. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Want to feel comfortable shopping here again and rude employees are being retrained and changing damaging behaviot btw: i went to lucky across the street.. On Friday 8/12/22 I went to Giant Eagle on Broadview Rd in Parma Ohio to get some things for a family party. I am actually highly disgusted with this kind of customer service and hope this won't continue . Store associates think that they own the grocery world. So, off to Rite Aide i go! This is unacceptable. I've been shopping here for years, and it's a typical grocery store with an infuriatingly long line at the Pharmacy. The cake had an image I had selected from your website. No everyone lives their life online. For the price I paid, I am very disappointed in the quality. She acted as though I was trying to do something bad. It is very challenging to get answers from customer service. 6930 West Central Ave . I am one of you best patrons; I spend hundreds and hundreds of Dollars at Giant Eagle. On 11/25/22 I purchased a Columbia gift card from giant eagle for $139.99. When I got to the store, the young man took my card in and re-ran it for payment. I said well we waited all that time and the car ahead of us received their prescription so how we would know? So I have called repeatedly and was told the discount would be added, but it never has been. Phone number +1 724-942-2802. You've lost sight of customer service. My cake was accepted the morning of however it was never prepared and I was left cakeless on my daughter's birthday. Awful. This did not just happen, it's been over 3 years now. Large croissants. Since this card was purchased from a 3rd party store/website not affiliated with us, we're not able to assist. I get another sticker for my window. Another rep told me it's a health insurance issue that they can't do anything about. Spacious and very clean store. i don't have a complaint as much as need advice. Giant Eagle 38 reviews Claimed $$ Grocery Edit Closed 7:00 AM - 9:00 PM See hours See all 7 photos Write a review Add photo Location & Hours 318-320 Cedar Ave Pittsburgh, PA 15212 North Side Get directions Edit business info Other Grocery Nearby Sponsored The Fresh Market 68 7.2 miles away from Giant Eagle I have been having reoccurring issues with medication not being in stock at this pharmacy over the last year. When are you guys gonna get the a2 milk? Everytime I go through it a shift manager has to come over so I can complete my transaction cause your system is so flawed. The organic section isn't huge at this store. I STOPPED SHOPPING HERE During the pandemic because prices are so high! Disability and food assistance, so every penny counts. Reviews There are no reviews yet. Giant Eagle should have signs that tell people that are dropping off scripts, to pull out of drive thru and park until their scripts are ready. Consumers complaining about Giant Eagle most frequently mention customer service problems.Giant Eagle ranks 114th among Grocery sites. I just don't understand how this could happen. She was rude and said nothing. Further, The stores take no responsibility for alcohol consumption in their stores. Every single prescription that is filled here is billed wrong. I have been texted to pick up medication and then told upon arrival it needed authorized and they would contact me when completed. Recently, we have purchased the large size, twice, and both times we have been greatly dissatisfied. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Why is Giant Eagle pretending to care about their employees or customers when they refuse to have a sit down on how they threat us. The associate said to go ahead. I explained exactly as above and as she is my child - its really no ones business. On Monday, September 19, I purchased what was supposed to be a USDA Prime NY Strip steak @~$21/lb. I love Giant Eagle Curbside Pickup. The kitchen manager was the cashier. The employees name is Elijah B at store #69 Frankstown road 9001 Pittsburgh PA 15235. I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. Fresh food. The signs indicate you can buy beer here, which is . Goodbye big bird your history. He said he was sorry and didn't even know they were closed down?? 3. I can understand if they are busy but i could have cut my time in half if i would have been directed to the proper line. Nothing. I realize shop lifting is rampant but I am an honest person and have been shopping there a long time. Shame on you! I have been going back and forth with customer service about a $10 bonus perk i never got. It's not hard to be a decent human being. Click here to get notifications about new complaints of Giant Eagle. Decided to give GE another chance only to be disappointed again. They tend to have better deals on produce than Kroger (Georgesville Road location has produce of similar quality), and their produce is infinitely better than what you'll find at Walmart. The public deserves better than the service that GE provides. 2023 Trustpilot, Inc. All rights reserved. Giant Eagle and Toronto-based Flashfood launched the program at 34 locations in 2021. Retail Store Locations; Restaurant Hours; Department Stores; Government Sales and Auctions; . Columbus ,ohio. Unfortunately, I collect s.S. Don't deserve even 1 star for that area. Customer Reviews are not used in the calculation of BBB Rating, i called giant eagle today at 1pm i asked to fill my meds, he called back and left a message and stated only one could not be refilled, and that they must call my doctor, however when i arrived to pick up my meds, they only had one ready, i stated where is my vitamin b vitamin d, metropol and my blood pressure meds, i went back and forth with them and Phil and Annie are telling me that i have not filled any of my medication since January 22, 22, i advised them that i have filled with then for 15 years and i have always filled my meds every 30 days, they told me i was lying, i then begin recording them, then she finally says you filled in 10/22, i said okay i received a 90 day supply, however all my scripts per them had expired, so why did they not reach out to my doctor to renew my meds, the pharmacy tells me the only way she can find my meds is if I have the rx number and can i look for it, i said that's not my job, i said can you give me a couple of pills because my blood pressure is high and i do not feel well, she refused to give me a couple of my blood pressure meds, I said to Annie this could prevent me from having a stroke or heart attack and she refused. This will surely increase the credibility of your complaint. The service has always been rude, but now they have become even worse. A store associate called me at 7:40am to ask for substitutions and also for any additional items. i am now a former customer. If y'all know what store this is then you know what goes on there. A necessary evil. I never recieved them, yet I was still charged for ordering them. January 31, 2023Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106*** ********* *** ********, This letter is in response to the complaint submitted by *** **** *****regarding not receiving, $15.00 in earned coupons from the pharmacy. I love that the fruit and vegetable selection is top notch. 2. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The language that was heard today with the front of the store staff was horrible. Observed Chicken breading room equipment, in deli area, with an accumulation of dirt, food residue, slime debris on floorracks shelves non-food contact surfaces.