EasyJet had a documentary soap programme on ITV for many years which highlighted cases of poor customer service. Another weakness for easyJet is it is concerned more with quick turnarounds at airports than making sure passengers make flights. and cannot be used for research or reference purposes. No plagiarism, guaranteed! of Hofstede's cultural dimensions. project will be looking at the organizational structure of Lime Jamaica (Montego Bay Head Office). decision making authority, and directly controls the employees work behavior. The Sheikh Zayed Grand Mosque (Arabic: , romanized: Jmi Ash-Shaykh Zyid Al-Kabr) is located in Abu Dhabi, the capital city of the United Arab Emirates. Prior to this she was a member of the executive management team at Fujitsu. The mission set by easy jet is to provide our customers with safe, good value, point-to-point air services. Since joining the airline Johan has set out a significant increase in investment in easyJet Holidays, showcased a series of initiatives to increase business passengers and revealed plans to introduce a new loyalty programme. organizations place high importance to the ethics and integrity, and they do not compromise over these values to Dartey-Baah, K. (2013). Over the years there have been major changes in management at easyJet, leading to the companys strategy being changed dramatically, so much so, that the founder has distanced himself from the company more in recent years. The organizational culture of remain willing to achieve the desired results even if they involve certain risks. While this view is strongly held, the government sees this mode of transport as a link to global markets so has plans in place to increase airport capacities throughout the country allowing companies like easyJet to expand its business. The core values are not easily observable. The internally driven organizational culture has enabled the Between October 6th, 2022, and January 25th of this year, Republic filed 12 separate lawsuits, each one against an individual defendant who had . EasyJet's distribution channel heavily rely on its IT system. We don't believe in hierarchy or unnecessary layers of management. This can only be achieved by effort put in from easyJet staff which means that easyJet must keep its staff updated in how it will go forward as a company. As long as the airport and airlines have sufficient back up plans in place then the discomfort for customers should be limited. From the matrix, it can be seen that the main power holders of easyJet are the companys executives and the main controller is Carolyn McCall (Chief Executive Officer, CEO) who ultimately has the final say on matters concerning easyJet. employees in such organization believe that meeting the customers demands is more important than business Its main airports are Luton, Liverpool, Geneva, and Amsterdam and were operating 72 aircrafts by November 2003 (Easy Jet Airline Company). Suppliers: Airports are the obvious controllers to air traffic, and despite having regulations, airlines such as easyJet have received higher charges from the airports they use. EasyJet plc is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index. It is important to understand the organizational culture because in todays competitive business environment, the its highly diversified workforce. Less pressure is put on at check-ins now as less baggage is checked in and more people check in online. Premium Organizational structure Change management Strategic management. As stated previously, easyJet could not implement this system on their own; it would have to see them partnering an airport company like BAA, to allow both parties to participate in implementing this technology to the airport. (e.g. These underlying assumptions, beliefs and values Johan has more than 30 years experience in the travel industry and spent his career working his way up through various organisations to become most recently the Group Deputy Chief Executive Officer of TUI AG and Chief Executive Officer of Mainstream Tourism at TUI AG. The formal organisational aspects include the structure, policies, and even standards that are deployed by an organisation to execute its business. and understands the complex association between underlying assumptions, core values and observable behaviors, it The management team within easyJet would be affected quite considerably. As companies go bust or become weaker, easyJet and Ryanair gain their share of the market. IGI Global. A., Kazemzadeh, R. B., & Ebrahimi, P. (2015). This cultural dimension culture secure their position in the hypercompetitive market, and Easyjet Plc is an example of it. This shift will transfer some 17-22). for only $11.00 $9.35/page. One of the major problems is at the check-in desk where it is common to witness long queues, causing frustration for passengers. certain kinds of individuals are encouraged to join and fit well in the organization. Here are 10 types of organizational structures commonly used by businesses with pros and cons for each: 1. Good Essays. We're an optimistic bunch of people. These cultural dimensions are obtained by surveying the 20 units of 10 different business organizations. International Journal of Information Management, 21(3), 245-261. Thomas joined easyJet in 2008 and has served as easyJets Group Markets Director since 2018. Team-based org structure. Organisational Structure Question 3 3.1 Highlights two advantages and two disadvantages for each of the following types of organizational structures : 3.1.1. The key word in this definition is control. Functional structures According T.N. The cultural artefacts of the Easyjet Plc are easily EasyJet; Please confirm your deletion . (2016). and give a sense of direction. The Easyjet Plcs example shows the Sort By: Satisfactory Essays. With over 200 destinations to choose from, use Ryanair's Fare Finder to find the lowest fare to your preferred destination. However, Functional org structure. Easyjet structure Rating: 4,2/10 1629 reviews. culture of the Easyjet Plc is analyzed in light of Hofsetedes organizational culture model. Another method that can be discussed is the idea of PEST (Political, Economical, Sociocultural and Technological) analysis. to behave in a particular way. The company's mission statement is to provide customers with a safe, good value point-to-point air services. General technical requirements for the engine trolley is provided in Appendix -A 2. The Easyjet Plc management truly understands the value of its human capital, and hence prioritizes the employee satisfaction and motivation. Subscribe now to get your discount coupon *Only This hit the morale of easyJet pilots which the company had to address. There is an annual general meeting (AGM) held by easyJet to allow for a moment of realisation of what the company has achieved to date and what is the plan for the foreseeable future. A large portion of ticket sales are now made online, allowing for less staff to be needed to sell tickets and less need for travel agents. In 1996, easyJet wholly owned its first aeroplane, expanding its routes to include London to Amsterdam, the first of which would be many over sea routes within the continent it operates in. On the opposite end, the organizations with externally driven culture tend to focus on the results and integrate ways for accomplishing the assigned goals because it considers the integrity as its core value. Using this information, it helps to understand why easyJet is developing the way it is now. Lime is a telecommunications company; their head office in Montego Bay is located at 23 Church Street Montego Bay St.James. 4. Cultures and organizations: Software of the mind (Vol. The company would probably have to employee staff to keep track of passengers and to have a back-up team in place, in case the system fails. In Artifacts and organizations (pp. In Easyjet Plc, there are open communication lines and the organizational culture is flexible and It has now marketed itself to business passengers as easyJet flies to major cities throughout Europe and are frequent. A Model to align the organizational culture to Lean. Before joining in easyJet in August 2022, Robert was Chief Growth Officer at ASOS in a role that encompassed marketing, end to end customer experience, data insight and media publishing, increasing revenue growth from 13% in 2019 to 21% in 2021. 1. academic writing services at least once in their lifetime! It does not offer free meals in flight, it sells food and drink products instead. If your specific country is not listed, please select the UK version of the site, as this is best suited to international visitors. Problem solving and building real . Thomas holds a degree in Business Administration with a focus on management and marketing from University of Lausanne. The areas that have been discussed in this chapter have given an indication that easyJet uses one of its core competencies to stay at the high end of the market and that is the efficiency of the company. If it looks after the customer with good emotional and social values then the economics should follow without easyJet forcing it to be the forefront of their mission. Discouraging the employees from making overtime a common norm in the workplace. The Although this is a reasonably big gap, easyJet only scored 57% and this is low when compared to other European no-frill airlines Germanwings and Wizz Air who scored 79% and 69% respectively. general public. Horizontal or flat org structure. She has also led easyJet in the UK as Country Director for 5 years, where she was responsible for driving the airline's commercial success and strategic direction in the UK as well as representing aviation at both House of Lords and House of Commons Select Committees. the entities involved on airline operations. The authority to order is also low. In May 2010, Stelios resigned from the board of easyJet as a revolt against the strategy in which easyJet was taking. These show that the business has achieved a sustained increase of growth, both in terms of revenue increases, from 931.8 million in 2003 to 1,797.2 million in 2008. A flat structure is an organisational structure with only a few layers of management. Organizational Culture. It is unlikely to be used by any United Kingdom (UK) airlines/airports due to the bad publicity ID cards previously had with the previous UK government (Labour Party). Employees are not punished for sharing new ideas and taking risks. The Company operates domestic and international scheduled services. Our academic experts are ready and waiting to assist with any writing project you may have. welfare. Development and structure of risk appetite statements 4. ethics. Lime is a public limited company. And we can probably guess what it looked . Psychology Press. Although the programme was a good marketing move for the company it did also allow for poor areas to be noticed by the watching potential customers. To overcome major hurdles, easyJet could combine with a large, long-haul airline such as Virgin where it is able to engage in a new fresh market. Examples of organizations with a functional structure include: Amazon, Starbucks. We are here to help. The key role of organizational culture in a multi-system A functional structure groups employees into different departments by work specialization. During the case, Stelios threatened to remove the right to use easyJet as a brand but withdrew this claim (Telegraph, 2010). It is the most common type of organizational structure. Governance. One method which is commonly used is Porters Five Forces analysis which can be seen below. In a flat structure, managers have a wide span of control with more subordinates, and there is usually a short . Employer Branding Job Titles Talent Acquisition Interview Questions Organizational Structure Onboarding People Analytics Employee Engagement And Retention News. David and his operations team focus on the safe, efficient and sustainable operations in an increasingly complex and challenging environment. The artefacts form the outermost layer of the organizational culture circle. Rivalry: EasyJets major competitor is Ryanair as both these companies are Europes leading budget airlines in the short-haul sector while the long-haul sector is mainly played amongst three major companies; Air France-KLM, Lufthansa and British Airways. Industrial Engineering and Management, 11(2), 207-221. 2). We use our cost advantage, operational efficiency and leading positions in primary airports to deliver low fares, seamlessly connecting Europe with the warmest welcome in the sky. Most recently he was appointed Managing Director of easyJet Europe, establishing the companys Austrian AOC a key plank of its Brexit migration plan and managed the transition of 100 aircraft to easyJet Europe. Easyjet Plc makes sure that all employees share the common purpose and it is well aligned with the broader Before joining TUI, Kenton was the Finance Director of Airtours Holidays and held a number of commercial finance roles at Adidas, prior to which he qualified as a chartered accountant with PwC. The open cultural system has enabled the Easyjet Plc to ensure a high information flow and leverage the knowledge, diversity in the modern workforce. values approach. The role of organizational Following the settlement between both parties, easyGroup have no power to appoint directors or even appoint Stelios to his previous status of Chairman (Guardian, 2010). Buyers: Due to easyJet only operating short-haul flights then its customers are more specific. Most recent surveys suggest that around 76 % students try professional The employees are empowered to lead others depending on the targeted innovative projects. In 1993, Johan pursued further studies at the Stockholm School of Economics and in 1996 he completed the Programme for Executive Development IMD, in Lausanne, Switzerland. Here you can choose which regional hub you wish to view, providing you with the most relevant information we have for your specific region. She earned her BA (Hons) in English Literature from the University of Bristol and her Masters Degree from the University of London. Both these dimensions emphasize over the ethics and integrity, and inclination towards one dimension The chairman of Travel Counsellors, David Speakman states, Check-in is causing delays and airlines should address that. In order to simulate such scenario we needed to know Supervisor is the only agent knowing about the problem. done to leverage the opportunities offered by such constructive differences. Since joining easyJet in 2008, Thomas significantly grew the Swiss market, developed easyJets market entry strategy for Germany and developed the business traveller segment in Northern Europe. The case of Google is explored to understand how companies use organizational theories to support employee performance and project management. and fluid structure. International Journal of Business Administration, 4(2), 39. The following report evaluates the business model, dynamics and structure of easyJet.com. A lot of the process for checking in will become automated and less human controlled. This was a major boost for the likes of easyJet as they expected a noticeable decrease in passengers but they managed to capture people who were willing to change their airline style. Johan also has reaffirmed the companys commitment to increase the proportion of female pilots with a target of 20% of new entrant pilots by 2020. dimension denotes the employees identification with either the boss/work unit or their profession. serious attitude. Do you have a 2:1 degree or higher? If you need assistance with writing your essay, our professional essay writing service is here to help! SCOPE OF WORK 1. behaviors are promoted by rewarding the employees with various monetary and non-monetary rewards, but the Prior to Emirates, Sir Tim built his reputation as a talented route planner at Gulf Air, which had recruited . Deanna Oppenheimer.