When we talk about circumstances which are outside our control, we mean any event which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care. If you are a British citizen (including children and infants), you must have your own full 10-year (5 year for children) passport which is valid for at least 6 months after your expected return date to the UK. The flights used in conjunction with our cruises may be based on special fares and may not be by the most direct route. Guests are welcome to bring drones on their cruise for use on land only and outside of the port area. There are always restrictions on the amount, size and weight of the luggage you may take on any flight, in particular where we are using non-scheduled services. The final payment date is in three days for the cruise that we are looking at. For full details please refer to our website. If you book a Celebrity Cruises cruise-only holiday, fly cruise holiday or build your own package with us, you can have the peace of mind in knowing that we shall have responsibility for the proper performance of all aspects of your holiday. Please visit your airlines website for details. 2.3 What should I do if my property is lost, delayed or damaged during my cruise? However, at the end of the entire process, it acknowledged my payment but indicated that I still owed a little over $300, which was the exact amount of the gratuities for the cruise. You are required to follow all directions given to you by the staff on the tenders. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. If this holiday is in fact cheaper than the original one, we will refund the price difference. Unless otherwise agreed, the price does not include non-UK departure taxes or airport improvement tax (on some itineraries this will have to be paid locally); shore excursions and personal expenses (for example, onboard drinks, laundry charges, health and beauty treatments, hairdressing, telephone calls, etc. This is to ensure that we are given the opportunity to address and to attempt to resolve any issue you raise. Celebrity Cruises assumes no liability for guest drones that may be confiscated by local authorities for violating local laws or for any accident or injury resulting from a guest drone flight.3. If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact us (if booking direct) or your travel agent and give notice in writing to ensure safe receipt of the cancellation. However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these Booking Conditions to consumers who have a contract with us. I have never heard of a grace period. We are unable to guarantee or accept responsibility that the food served in any other food establishment on board ship will be able to cater for specific dietary requirements and food intolerances. . Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. 1.3 What information must I provide to you and why? You should receive a confirmation invoice and an ATOL Certificate if your holiday includes flights issued by the travel organiser showing that they are responsible for providing all elements of your holiday. Whilst the dates of your outward and return flights will be advised at the time of booking, the flight timings and/or routing may not be shown on your Confirmation Invoice. . RCL Cruises Ltd will be fully responsible for the proper performance of the package as a whole. Alcoholic beverages that are purchased in ports of call or from onboard shops will be stored by the ship and delivered to guest staterooms on the last day of the sailing. Authorities as well as applicable national authorities in other countries where you are travelling in advance of the date of any flight booking. If your airline does not comply with these rules you should complain to the Civil Aviation Authority. We are not able to offer flight only bookings. We cannot accept any liability whatsoever for any mistakes and/or any incorrect/inaccurate information which results from the use of an out of date brochure. General information on travel vaccinations and a travel health checklist is available on the NHS website. By providing us with the details requested under these Booking Conditions, you consent to the sharing of your personal data with third parties including where necessary the transfer of your personal data outside the European Economic Area for the purpose of fulfilling this holiday contract with you. Guests who hold other nationality of passports should check with either VisaCentral or with the relevant embassy of each port of call. Final Payment is Jan 6, so I went into My Celebrity account and paid the final payment amount. We may record calls to our call centre for quality and training purposes. (c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us within 14 days of such cancellation. Please see your Confirmation Invoice for further details of our recommended insurance broker. Our descriptions may refer to activities that are available in the ports you are visiting. Posted December 31, 2018. We can then advise on an informal basis if we consider your chosen cruise is suitable. Please contact your G.P. At the time of printing, all details listed in this brochure were correct. If unavoidable and extraordinary circumstances prevent us from completing the voyage, and we notify you of this without undue delay before the start of the package commences, we will have no liability to you save for a refund of the amount paid for the holiday within 14 days. On our standard fly/cruise package holidays, we offer flight departures from a selection of UK airports. Enjoy up to 75% off your second guests cruise fare and save up to an additional 1,200 per room.*. (b) Airlines are required to pass certain personal information relating to passengers (principally, but not exclusively, information on the data page of a passengers passport) to the U.S. Celebrity Cruises Inc. and RCL Cruises Ltd both hold an Air Travel Organisers Licence (ATOL number 10486 and 10372 respectively) issued by the Civil Aviation Authority (CAA). Posted January 13. Please note that the upgrade package may differ from the upgrade package offered by the airline. You can write to the Marketing Department at RCL Cruises Ltd if you wish to not receive marketing and promotional material from us. Please note that Kosher food and other special meal requests may not be the same standard and offer the same range as the food provided under the general menu. The maximum luggage allowance for guests boarding our ships is 90kg per guest, (with the exception of Celebrity Xpedition Class), however, airlines also impose their own baggage allowance, with which you must also comply, this is usually less than the cruise allowance. Full and final payment is due 75 days prior to sailing. For most international flights, this will be the Montreal Convention 1999. If any surcharge is greater than 8% of the cost of your holiday (excluding any amendment charges) and we advise you in writing no later than 20 days prior to the start of your holiday, you will be entitled to choose one of options (a), (b) and (c) as set out in section 5.5 below. Itineraries may change from time to time, both before and after your sailing departs. You will be advised of the relevant contracting party at the time of booking and/or in our confirmation invoice. You have a choice of seatings for your meals in the Main Dining Room. You must comply with our Guest Health, Safety and Conduct Policy (also called Guest Conduct Policy) while onboard. This policy is designed to ensure that all guests are able to participate in a safe and enjoyable cruise vacation and, as such, the Guest Conduct Policy sets forth standards of conduct for guests to follow throughout their Royal Caribbean International cruise vacation, including transfers to and from ships, inside terminals, while on-board, at ports of call, during shore excursions and at our private destinations. Ships' Registry: Malta and Ecuador. Copies will be available from our suppliers. If you choose not to contact your Airline in advance of travel then we would recommend that you check-in early for your flight, as flights are often full and your choice of seats may not be available. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise/Cruisetour. Some of these conditions may limit or exclude the airlines or other suppliers liability to you, often in accordance with International Conventions. If you cancel because your preferred seating is not available (whether or not this was confirmed at the time of booking), our normal cancellation charges will apply. Celebrity Select Dining is subject to availability. The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable holidaymaker to refuse to take the holiday in question. So that we may assist as much as possible, you must tell us about the problem as soon as possible. That apparently came out in September of 2021. Due to the utilization of GAP and TCs, the final payment may be submitted net of commission. 5.4 What about advanced or delayed sailings and changes to the itinerary? In some ports the ship will anchor offshore and use smaller boats which hold around 100 people (known as tenders) to transport guests to shore. We will not pay any compensation or give any refund to any minor who we have not permitted to board the ship, any person paying for the minors holiday (if not the minor him/herself), or any persons travelling with the minor who decide not to continue with the cruise themselves as a result of the failure to produce a letter of authorisation. 5.7 What is your liability towards guests? We shall notify you and seek your consent prior to confirming your booking of any variation in any published booking terms, including changes to your deposit or cost of travel. Experience, Learn, Connect with Three Distinct Programs Application Deadline: February 17, 2023 Program Fee Final Due Date: March 15, 2023 Program Fee: $4,895 ($4,495 if paid by Dec. . Alcoholic beverages, illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned. Not meeting any special request for any reason will not be a breach of contract. For flight inclusive bookings, all monies paid to such authorised agents for your holiday with us will be held on our behalf until they are paid to us or refunded to you. The time limits for notifying any loss, delay or damage, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. If you book an Celebrity Cruises cruise-only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book and not provided by us, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. Where this happens because of your failure to fully comply with such obligations we cannot accept any liability to you or any of your party and we will not pay you any compensation or make any refunds to you or your party in such circumstances and you will be responsible for your own onward/return travel arrangements. You will be required to pay any outstanding balance due (if any) directly to us (or any other travel agent nominated by us) in accordance with these booking conditions in order to receive your holiday. We seek to assist those passengers with disability and reduced mobility by making reasonable endeavours to cater for those with special services/assistance requirements. You may then wish to contact your health adviser or pharmacy for advice on other preventive measures and managing any pre-existing medical conditions while youre abroad. C. Cruise-Only Holidays plus other services arranged by your travel agent or tour operator. Caribbean International and Celebrity Cruises Rebate Policy (FAQ's update 1 - 8/20/04) . September 25, 2016. new mexico. How far out if final payment due? When consumed in any shipboard restaurant, bar or dining venue, a corkage fee of $15 applies per bottle. Please submit your dietary request in writing at least 90 days prior to your sail date giving as much detail as possible as to your particular requirements. For the safety of our guests and crew, there are certain items that are not allowed on board. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a . If you would like to bring a motorised wheelchair or scooter on board you must complete the Guest Special Needs Form we provide with your Confirmation Invoice and then send it to our Special Services department by email at specialistservicesuk@celebritycruises.com at the time of booking to provide the dimensions and battery type as limitations may apply and we may not be able to accommodate this request. We have enhanced sanitation onboard and have made changes so that you can social distance onboard. https://www.celebritycruises.com/gb/terms-and-conditions, https://www.state.gov/state-sponsors-of-terrorism. Logo Store; Find Your Roll Call; Meet & Mingle; Guidelines; Community Help Center; More . Please note that guests who are Elite and above within our Captains Club loyalty scheme are entitled to one free change per booking. Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. Accordingly, we cannot guarantee that shore excursions are available generally or for guests with disabilities please contact us or your travel agent for information on specific excursions.