The picture keeps breaking up on the BT Sport App, I'm unable to watch the BT Sport App over a 3G or 4G mobile network connection. 06-04-2021 An Error Code has appeared on the BT Sport App, what should I do? This will give you the chance to use the links on the page to either reset or get a reminder of your details. 12-08-2021 If you've never had a BT ID, you'll be asked to set one up and create a password. Wait for ten seconds and then reconnect the Hub and modem. Please type the error code in the box below to get the help you need (the more of the error code you type, the more relevant the help shown will be). You can download updates to the BT Sport App from: The new BT Sport help tool is available to all sport customers. No results found but hit enter for the most relevant articles. There may be a delay with your BT Sport subscription activating after set-up. Playing the video or channel again will usually fix this but if not you can: check the BT service status page (on the TV tab) to see if there are any known problems affecting the BT Sport service, log out of the BT Sport app, restart it and then log back in again, check your internet connection by trying to load a new web page, if you're using WiFi, check you've entered the correct WiFi password and logged into the internet - some public networks have a two-stage log in, uninstall the BT Sport app and then reinstall it. This error code means that you've already registered for BT Sport in the past or your EE mobile number is linked to another BT account. Try closing the app and opening it again. I have just purchased a IPad Air and was trying to watch the BT sports app to find that it shows an error code VC086. 03-07-2020 If you havent exceeded your device limit and are having issues, If restarting your app doesnt work, try deleting the app off your device and then reinstalling it. HD channels need to be viewed with an HDMI cable, On the app - Close down any other app you have running then try uninstalling and reinstalling the app, On the web player - Restart your browser or try using a different browser. We recommend that you try uninstalling any data compression apps you have on your device. Now retry the service to see if you still get the error, If you still get the error, restart your TV box by flicking the switch on the back. Cannot cast live streams on iOS BT Sport App to LG TV over AirPlay This has worked before but for the last Champions League matches and since then, I receive a VC011 error. Im a Sole Trader, Limited or Public Sector Business with up to 100 employees, I'm a business with more than 100 employees, There are no events to show error message'. This error code means that you've already registered for BT Sport in the past or your EE mobile number is linked to another BT account. Try logging out of the app and then logging back in again. ; To sign into your account, click on the Login icon in the top right corner. 01-31-2021 08:49 AM. When you have a solid broadband light on your Hub and modem, reconnect the 4K recordable TV box to the power supply. If you don't have a BT ID yet, you can create one now > All you need is an email address and your account number, which you'll find at the top of your latest bill. MD001, MD117, MY019, MY039, MY116, MY117, MY115, MY120. Try closing the app and opening it again. Make sure the term youve used is valid and try again. Try restarting your Hub, modem, and 4K recordable TV box. Before looking for your error code, why not try our TV and Sport help tool? BT Service Manuals SPE 125. If you don't have an error code, there's a list of other problems below, with help on how to fix them. 21h09, on Announcements, Guides & Community Updates. You'll not be able to watch any BT Sport online content if you have certain cookie restrictions; please follow the instructions below. Enjoy up to 10% OFF on selected Bt Sport final sale items while supplies last. 'Downloads and updates' in the Windows Store. Youll need to disconnect your device from any external display to continue using the app. What content and channels are available on the BT Sport app? If you saw the error message when watching the BT Sport App on a mobile or tablet device, then please click here to visit the BT Sport App error message page >. To set your clock settings: This error code can mean there's a problem with accessing the BT Sport channels or with playing back a video in the app. Login and the player should now work, From the three options for 'Cookies', please select 'Allow sites to save and read cookie data (recommended)', Make sure the remaining two options are de-selected. 0 Ratings 4 REPLIES Longshanks0511 Expert on 13-03-2020 9h02 Key features of the app: - Live streaming of BT Sport 1, BT Sport 2, BT Sport 3 and BT Sport 4, in stunning HD Do this by disconnecting the power supplies. Now retry to see if this has fixed the problem, You may need to accept the 'Terms of Use' before you can access Catch-up and On Demand services on BT TV. Error VC011 may also occur if you use data compression apps. 04-02-2021 Wait 15 minutes and re-try entering the details. Note: You can't pair if your device is on a mobile network such as 3G or 4G. Message 1 of 5 YVM102 error Go to solution I constantly have this error code and have tried all the steps suggested on the website. What URL is in the address bar when you're seeing that message? 22h52. Every time I try to log in, error code ID1006 shows up on my phone and ID106 on my smart tv. Go to Solution. Welcome to the Community and thanks for taking the time to post. If you try to access BT Sport in USA, you'll face the following geo-restriction error. Once connected ExpressVPN easily unblocks BT Sport so you will have no trouble accessing BT Sport and enjoying BT Sport outside UK. If you experience any errors updating the software on your TV box, try the following: Poor quality or no picture on Premium TV channels, I get a 'Channel not set up' message on my TV box, My TV screen has gone pink when watching BT TV, I have a blank TV screen with my 4K recordable TV box, Resetting Powerline Adapters or Mini Connectors, How to check Powerline Adapters or BT Mini Connectors are working, I have no lights on my Powerline Adapters or BT Mini Connectors, Check our service status page to see if there's an outage>, First unplug the ethernet cable from the back of your TV box, wait 10 seconds, then plug it back in. VC081 means a non specific error occurred with your internet connection when trying to play video. 14h18, RUNNING LATEST VERSION OF SAFARI AND FIREFOX, I DIDNT HAVE THIS PROBLEM IN PREVIOS SEASONS, REALLY FFFING ANGRY AS IVE MISSED THE FIRST MAN UTD GAME, ITS EASIER BY FAR TO WATCH THE FOOTY ILLEGALLY, Re: The way you cast BT Sport is changing. If youve just re-added BT Sport in the last month and youre getting error code ID001go to: bt.com/eesport to reactivate your account youll need to do this on your mobile, or text SPORT to 150 on your EE phone to add BT Sport to your account. This sub-thread to my thread - about where exactly I should have posted, in Broadcasting, in YouView or possibly in What's Your Favourite Knitting Pattern - is a pretty good example of how some Brits just love process at the expense of all else. Please try again later. ; If you have forgotten your account or password, click on forgot password. Press the. Enjoy free shipping in national and international when customers shop more than certain dollars at Bt Sport. This means that you dont appear to have an active billing BT TV account, or that your account is currently suspended. can you help i have the latest browser but I'm still getting this error codeVC089:In order to get the best experience on BT Sport, please upgrade your browser to the latest version. You'll need to re-start the app and try again. If you don't receive a validation PIN, make sure you've entered the correct phone or tablet number in the first step of the set-up process. When you log onto the online page you'll get a Cookies pop-up message. You'll also lose any personal settings you've made to favourites and playlists. If you're watching BT TV and your TV screen goes pink, your HDMI cable may not be plugged in correctly. We'll try to resolve this as soon as possible. If this doesn't fix the problem, click on the Video doesn't play back when pressing play link below and follow the steps. - last edited on You will now be able to cast BT Sport live streams to your TV. Note: You can't pair if your device is on a mobile network such as 3G or 4G. Your BT ID hasn't finished linking to your BT Sport service which means it's not ready for you to use yet. To solve the problem, log out of the BT Sport online player, then log back in again. Make sure your set top box and TV are both switched on, and that your device and set top box are connected to the same network. motor/ limit switch 1 not connected. If you enter a password incorrectly 3 times within 15 minutes your access will be blocked for 15 minutes. DO NOT try to create another BT ID username and password while you're seeing this error code it may cause further problems. BT sport app error code ID106 on Smart TV/ID1006 on smartphone Hi, For two weeks now I've had an issue with logging in to my BT sport app on both my smartphone and smart tv. 15-08-2020 When watching live rugby via the BT sports app(on a Samsung A53) I get a error code of VC018. If you're connected to a public wi-fi service, please ensure you're properly online with that provider and try again. The help tool can quickly get you back up and running again. This means that the device youre trying to use isn't supported by the BT TV App. There are various reasons why you might be seeing this error code. Please click here to open the "Fixing BT error codes" page. Or, you can order for Sky and Talk Talk TV. Check your picture quality alerts are on by going to Settings> TV Signal & Quality> Picture Quality Alert for Internet Channels. on If you'd like to look up the code, please type the full error code in the box below. Go tohttp://bt.com/eesportto check, After setting up your BT ID, you'll need to validate the email that we send you by clicking on the link (please check your junk folders for the email). If you're still experiencing problems then open a separate browser on another device and set up your BT ID again by taking the link we sent you via text message and putting it directly into the address bar of your browser. If it doesn't, click on the Video doesn't play back when pressing play link below and follow the steps. This means that your device is connected, or youre mirroring your device to an external monitor, which isnt currently supported by the BT TV App. 20h12. If this doesnt work, you can request BT ID and password reminders here: Fully restart your app and try re-pairing your device to your set top box, If this doesnt work, try resetting your set top box and/or your router, and then try re-pairing your device to your set top box again. 10-04-2021 04-04-2021 However you can't have this if you have Sky Cinema or Sky Sports. on If you'd like to look up the code, please type the full error code in the box below. Simply click the link below and give it a go. If you want to record you'll need to get a box with a built-in recorder. To look for your error, please type the code, in full, into the box below. 20h51. ), Before you can watch BT Sport, you need to place an order for the service. This provides a more reliable connection. This error means the number you entered in the first step of the set-up process wasn't recognised as a valid EE phone or tablet number. MP089, MP080, MP201, MP202, MP203, MP204, MP205, MP206, MP207, MP208, MP209, MP210, MP211, MP212, MP213, MP214, MP215, MP216, MP217, MP218, MP219, MP220, MP221, MP222, MP223, MP224, MP225, MP226, MP227, MP228, MP229, MP230, MP231, MP232, MP233, MP234, MP235, MP236, MP237, MP238, MP239, MP240, MP241, MP242, MP243, MP244, MP245, MP246, MP247, MP248, MP249, MP250, MP251, MP252, MP253, MP254, MP255, MP256, MP257, MP258, MP259, MP260, MP261, MP262, MP263, MP264, MP265, MP266, MP267, MP268, MP269, MP270, MP271, MP272, MP273, MP274, MP275, MP277, MP278, MP279, MP280, MP281, MP282, MP283, MP284, MP285, MP286, MP287, MP288, MP289, MP290, MP291, MP292, MP293, MP294, MP295, MP296, MP297, MP298, MP299, MP300, MP301, MP302, MP303, MP304, MP305, MP307, MP308, MP309, MP310, MP311, MP312, MP313, MP314, MP315, MP317, MP316, MP081, MP082, MP098, MP087, MP088, MP099, MP997, MP996, MP901, MP902, MP903, MP906, MP907, MP908, MP910, MP911, MP914, MP932, MP915, MP916, MP927, MP929, MP930, MP937, MP938, MP917, MP919, MP921, MP925, MP999, MP100, MP101, MP103, MN004, MN007, MN008, MN009, MB901, MB907, MB910, MB915, MB927, MB921, MB923, MB999, MB929, MB001, MG104, ME105, ME106, ME107, ME110, ME111, ME112, ME113, ME114, ME115, ME116, ME117, ME123, ME124, ME125, ME126, ME101, ME120, ME102, ME103, ME122, ME121, ME100, ME001, ME015, ME915, ME999, ME118, ME119, MF029, MF030, MF032, MF033, MF036, MF024, MF151, MF060, MF062, MF025, MF026, MF027, MF067, MF020, MF021, MF023, MF090, MF091, MG429, MG500, MG106, MG101, MG102, MG111, MG104, MG401, MG112, MG113, MG114, MG115, MG116, MG117, MH103, MH114, MH111, MH112, MH105, MH106, MH107, MH108, MH110, MJ921, MJ999, MK001, MK002, MK003, MK004, MK006, MK025, MK020, MK021, MK022, MK023, MK024, MK007, MK005, MK026, MK027, MK915, MK916, MK999, MM001, MO001, MO001, MO002, MO003, MO004, MO005, MO006, MO007, MO008, MO009, MO010, MO011, MO012, MO013, MO014, MO015, MO016, MO017, MO018, MO019, MO020, MO021, MO022, MO023, MO024, MO025, MO026, MO027, MO028, MO029, MO030, MO031, MO032, MO033, MO034, MO035, MO036, MO037, MO038, MY124, MY127, MY128, MY126, MY131, MY132, MY133, MP105, ME150, ME151, ME152, ME153, ME154, ME155, ME156, ME160, ME161, ME162, ME163, MH123, MH124, MH125, MH126, MH127, MH128, MH129, ME139, ME140, ME141, MF085, ME132, ME134, ME136, ME137, MP101, MP102, MB011, MB012, MB013, MJ102, MJ103, MJ106, MJ104, MJ105, MJ112, MJ113, MJ113, MJ113, MJ114, MJ117, MJ115, MJ116, MP105, MO052, MO053, MN010, MN011, MN012, MN013, MN014, MN015, MN016, MF100, MF101, MJ940, ME003, ME004, ME005, ME008, ME007, ME008, ME014, MF041, MF042, MF043, MF044, MF046, MF070, MF047, MF050, MF040, MF061, MF069, MF080, MF081, MJ001, ME013, MK010, MK011, MK012, MK013, MK014, MK015, MK016, MK017, MK018, MK019, MY130, MY135, MY136, MY137, MF086, MF087, ME130, ME131, ME133, ME135, ME138, ME142, MH050, MF063. Please visit our billing help pages for more information. You'll not be able to watch any BT Sport online content if you have certain cookie restrictions. This means you can stream and watch two different, or the same stream, on two different devices. The new BT Sport help tool is available to all sport customers. This error message is displayed if you have the TV box which doesn't have recording capabilities. To do this, press the, Once your box has checked and installed any available updates, retry the service to see if you still get an error, Check your box is connected to your network. VC526 means your internet connection is failing to keep up, and your player has been buffering for too long. Solving playback issues. 12-08-2021 If you haven't got a bill, we can send you your account number in the post >. The player should now work, In 'Website tracking', deselect 'Prevent cross-site tracking, In 'Cookies and website data', deselect Block all cookies, Close the menu, and then refresh the page. This means that the device youre trying to use isn't supported by the BT TV App. 10h21. To set your clock settings: This error code can mean there's a problem with accessing the BT Sport channels or with playing back a video in the app. 12-08-2021 Below are instructions for how to do this: Go to the home page and press the Settings icon. Just plug your aerial lead directly into your youview box and don`t bother with the aerial back to the TV. try uninstalling the app and downloading it again>, please uninstall and reinstall via the app store>, send you your account number in the post >, Android devices running OS 4.4 (Jelly Bean) or later, Windows smartphones and tablets running Windows 10. im getting the same error code ID106 in my now tv BT Sports app. If you see this message while accessing BT Sport over 3G in the UK, it could be because your provider is routing your request via Europe. This forum shows that you're using Chrome v84 on a Mac to post these messages - BT Sport needs a minimum of v89. Sorry that you're having problems with accessing the BT Sport app. As the BT TV App can only be used in the UK or European Union (EU), the app needs location services to be turned on. Step 3 You can order by visiting www.bt.com/sport>. If this isn't the case, please exit the enhanced player and try again. If you receive an error code on your BT Sport App, please head over to BT's "Fixing BT error codes" page and enter the code displaying on your screen. If you then select I am the account holder, well send a letter containing a PIN to the account holder's address. Before looking for your error code, why not try our TV and Sport help tool? Simply click the link below and give it a go. If this is the case, you'll need to speak to EE directly: These error codes normally appear when you're trying to watch live channels or videos via the BT Sport app. If this still doesnt work, there might be a problem with the specific programme youre trying to watch. Please try again later, We cannot identify your location. If you still don't get a PIN: If you receive your validation PIN but it's not approved, you'll need to make sure your browser isn't timed out. This button usually has an icon like below and can also be called Input, Mode' or 'AV'. 13-08-2021 Please go to BT TV App login help for suggestions on how to resolve this issue. Try pressing the following key code to take you back to the menu. To watch programmes on the BT TV App, youll have to switch off any VPN services youre using. You'll probably need to use a different device, but check our minimum operating system requirements as you might only need a simple upgrade to your operating system. If it still fails try connecting directly to the TV, If you still have the same problem, try a different HDMI cable and an alternative HDMI input in your TV. BT have teamed up with TSG, an aerial specialist, who offer aerial installation for 60. We'll try to resolve this as soon as possible. You'll need to wait until the next day before you can request a new validation PIN again. If you've forgotten your BT ID details, click here. TSG can be contacted between 9am to 5pm, Monday to Friday, on 0844 247 0024, Restart your TV and when the TV turns back on, restart your TV box, Remove then re-insert your HDMI cable from both ends at your box and TV, or AV Amplifier if you are using one, If you have a SMART TV please make sure that the TV software is up to date, If youre connecting via an HDMI switch or AV amplifier make sure that the software for this is up to date. If you havent exceeded your device limit and are having issues, If restarting your app doesnt work, try deleting the app off your device and then reinstalling it. I've sent you a Private Message with details on how you can get in contact with the mod team. Simply click the link below and give it a go. Enjoy BT Sport anywhere with ExpressVPN. Test by checking if you can watch a video on YouTube, If none of the above work, log out of the online player, then log back in again, Log out of the BT Sport online player, and then log back in again, From the four options for 'Cookies and website data', please select 'Always Allow', Close the menu and then refresh the page. If you still see the error message then try restarting your equipment by following these steps: Check your software version is up to date. We recommend that you try uninstalling any data compression apps you have on your device. 14h14, IVE TRIED ABSOLUTELY EVERYTHING TO CORRECT THIS, UPDATE AFTER UPDATE AFTER BROWSER AFTER BROWSER. Click on My BT in the on-screen message and well help you to complete the process. The app will use your device's location settings to check that you're in the EU, so you may need to turn this service on. If this doesn't work, uninstall the app and reinstall it again. on If connecting using wi-fi, check you've entered the correct wi-fi password and have logged into the internet (some public networks have a two-stage log-in process), Log out of the online player and back in again, Check that there are no other devices streaming using your BT ID log in, Wait two minutes, then try watching the online player again, If you've stopped streaming on other devices it can sometimes take up to 15 minutes for a stream to completely stop, and the error to clear, Lower the privacy settings to anything below "high", Close the menu and then refresh the page. This means that your device is connected, or youre mirroring your device to an external monitor, which isnt currently supported by the BT TV App. GD001, GD117, GY019, GY039, GY116, GY117, GY115, GY120. Please bear with us as we update our records. Your settings should now match the picture shown below, Make sure cookies aren't blocked (as shown in the picture below), Under History, select Use custom settings for history from the drop-down menu, Put a tick in the Accept cookies from websites option, Select 'Always' from the 'Accept third-party cookies drop-down menu, Select the Accept option under 'First-party Cookies' and 'Third-party Cookies'. This error message will show on Apple iOS devices. Tips if you're connecting to the app over a 3G or 4G mobile connection: Check you've turned on mobile streaming. Try changing channel by pressing 1 on your remote control, then go back to the BT Sport or Extra TV channel. Check you haven't disconnected from your internet connection. REALLY ANNOYED AS IVE JUST SIGNED UP FOR BT BROADBAND/BT TV/NOW TV(FOR SKY SPORTS) FULL PACKAGE FOR FOOTY FOR 74 A MONTH!!!! Do this by opening the Settings menu in the app. For example: MM001 View all error help This error can sometimes occur during heavy use of the BT Sport online player. Press the, If the 'Wired Connection' is set to 'AUTO' and the 'Network Connection Status' is showing 'DISCONNECTED', attempt to re-connect by selecting, Wait for the broadband light on your Hub to go blue, Restart your TV box, using the power switch on the back, If you still can't use your BT TV service then contact the, First try restarting your TV box by flicking the switch on the back. Press the Help button, then the numbers 7 2 0 and then press OK. Now scroll through the different input options until you reach the correct input channel. By switching on your TV first, then your box, it might fix the problem, It could be a problem with your TV or TV box. If your device falls into one of these categories, youll need to try a different one. If the error persists for more than 1 minute, the warning will be turned on again for another period for 2 seconds. Try closing the app and opening it again. It should only be a temporary issue, so please keep trying to log in. ; Note: By selecting View active issues, you may view your cases at any moment. 14h17, on (Youll need to log in again once youve reinstalled the app), Make sure your set top box is connected to your home wi-fi. Most of the time this can be fixed by checking that your HDMI cable is securely plugged into your TV and TV box. If you can't remember all your log in details you'll find links on the page to follow. The help tool can quickly get you back up and running again. GP939, GJ939, GS001, GS011, GS012, GS013, GS014, GS015, GS016. Something went wrong. and why, for example, the Labour party ('composite motion no 341b, conference') inevitably disappears up its own arse. If you haven't added BT Sport to your account: This indicates that your EE account may be suspended or cancelled. Create one Quick links Track your order > Report or track a fault > Pay a bill > Get help or contact us > Download the My BT App > Looking for BT Mail?