What is ticket insurance? AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. Your refund will be processed automatically by your point of purchase within 30 days of cancellation, or within such other timescales as are notified by your point of purchase. Please contact the venue directly for a refund. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. We can't reclaim the money and issue the refund to a new card for you. Please visit our help page or contact customer support for assistance. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. Honestly this post makes me feel better though, thank you lol. AXS charged me 30% mark-up for the tickets I purchased during pre-sale then dropped the price. They will pursue AXS who in turn, will keep your money. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. The ticket is valid only for the event, date, time, and seat location issued. Most policies (bar Eventim's) will allow you to claim for a refund if you get coronavirus and can provide a positive test result as evidence. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. Holder acknowledges they have no privacy expectation in connection with attendance at the Event. Unfortunately, we will not be able to issue a refund on your ticket insurance. It may take up to 30 days before we are able to review your claim. Please note that we can only look to consider refund applications where your private transport has broken down on the way to your booked event. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due . The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. found at the bottom of this page. . I purchased my tickets with my AMEX can I make a claim with them and get my money back? If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. Individuals in possession of a recording device are subject to confiscation and/or ejection. We all hate lines. Klicka hr fr att kontakta oss. Have now given up. If I have Allianz ticket insurance and miss an event, can I get a refund? Besk vr hjlpsida fr mer hjlp och support. Because almost every single time I go through them, its a battle to obtain my ticket. I fell for the scam because I was going to be watching my sister in another city, so I figured it would be nice to have because if she doesn't feel well, or if I decide I don't actually want to go, I can cancel. and now it says "refund pending". By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The refund will be issued to the Payment Method on file. AXS is not responsible for the acts or omissions of any venue or Client. Note: You will need to input the email address you used when making your booking 48h after purchasing the ticket to make a claim Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. To read the updated Privacy Policy, please. How do I get my . If you purchased your ticket via the Service (whether it is a Primary or Resale ticket), refunds will be issued by AXS or our Client to the Payment Method used to make your purchase, as follows: If an event is rescheduled, we will try to offer a ticket with the same value or in the same location as the one you originally purchased, although that is not always possible. You are viewing the PayPal Community Archives. These documents are require to process your application and you are unable to submit your application without these documents. She also helped out with another refund I needed and was so quick. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc. Please note: The account holder is liable for bank charges levied by the receiving bank. All ticket prices for events that occur in the United States are stated in U.S. The Tickets Face Value equals: (i) the price of the Ticket plus any applicable listed shipping and insurance costs from you to the buyer, any markups and/or fees imposed only by the primary ticket seller, and any taxes which you are required to collect (collectively, the Sales Price) plus (ii) the Platform Fees as set forth in Section 12 and . Privacy Policy. On one occasion I got as far as selecting the insurance. If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. For all tickets purchased from 3 rd February 2020 Please visit XCover for full details about making a claim or an enquiry. For tickets to events located in Canada, the Service is provided by AXS Group Canada. Please complete the section which is relevant to your application. Additionally, for events where the refunds are not offered, you may consider other options made available like selling or transferring your tickets before the event takes place. If you are purchasing a resale ticket (i.e. Verification of information may be required prior to the acknowledgment or completion of any purchase. By Insurance Site July 2, 2022 July 2, 2022. Then be careful what insurance you pay for. TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. Some events have delivery delays or ticket printing suppression (at the request of the venue or promoter, tickets are not immediately available for delivery or collection), but you will always receive your tickets in time for your event. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. I cannot access the Insurance company. Every time I go to buy tickets for a show and I see that the only way to get them is through AXS, my stomach drops. This seems like obviously a mistake (or price gouging) and then they refused to honor their purchase . Fan Update. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. After 40+ emails, and having to have my bank call them to confirm that I purchased them, they finally sent me the right tickets. Please note that further documentation may be required following our review. You are urged to review all pages displayed during your completion of a purchase. You should base your purchase decision solely on the information provided. RECORDING/PHOTOGRAPHY/OTHER RESTRICTIONS. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. If the event is rescheduled, we'll advise what options are available to you. ADDITIONAL TERMS. We notice that your web browser is out-of-date. If you are having difficulty in attaching documents or are unable to attach all the evidence needed, please email additional items to refunds@ticketplangroup.com providing your TicketPlan reference number. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. You must supply the required Payment Method and/or other personal information in order to complete your purchase. AXS refusing to refund ticket cancelation insuranc AXS refusing to refund ticket cancelation insurance. Show more Show less Please note we may require original tickets to be submitted, Sort Code or BIC/SWIFT code for accounts outside of the UK, You need Javascript enabled in order to submit this form, Booking Errors We recommend you contact the ticket seller directly to discuss the issue, Entry requirements or organisation of a venue/event. If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. Front row or on the aisle? But beyond this scenario, it's important to check each policy's terms and conditions to see if it's worth paying extra - and don't take the ticket seller's wording at the checkout or on promotional banners at face value. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. BOOKING REFUND PROTECTION IS AN OPTIONAL SERVICE OFFERED BY THE BOOKING VENDOR AND ADMINISTERED BY TICKETPLAN ON THEIR BEHALF. It's also not worth paying extra for ticket insurance assuming it will cover you if an event is cancelled or postponed due to lockdown rules - primary ticket sellers are required by STAR (The Society of Ticket Agents and Retailers) to offer you a refund in these situations. Can I get my money back for cancelled or postponed events? I went on live chat to sort out getting refunds for postponed tickets. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. UNLESS OTHERWISE EXPRESSLY STATED HEREIN OR IN ACCORDANCE WITH ANY TERMS AND CONDITIONS ISSUED BY A CLIENT, ALL PURCHASES ARE NON-REFUNDABLE AND CANNOT BE CANCELED. Problem is I cant attend the event anymore :( so I cant get a refund. Here, we set the record straight on what different ticket insurance and guarantee policies cover, and explain how to get a refund if you can't attend an event due to coronavirus. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. A scan or clear photograph sent by email is acceptable. Common problems addressed by the customer care unit that answers calls to 888-929-7849 include Refund a Charge, Inquire About an Event, Account Access, Make a Purchase, Find My . For people finding this on google right now: eventticketprotection.com/allianzticket/home?action=manage, Insurance was $8 per ticket. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims). can reveal. Four in 10 (41%) consumers believe they will be covered if a national lockdown means the event cannot go ahead as planned, while a third (35%) assume they will be covered if the event cannot go ahead due to it taking place in a local lockdown area. Any restrictions on transfer or resale will be communicated to you (e.g. You should evaluate your risk in determining whether to attend the event. A scan or clear photograph sent by email is acceptable. Your tickets will be delivered to you as indicated at the time of purchase, most frequently via mobile delivery to your AXS account. Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. Sorry Peter Kay, much as I love you, my 750 is going elsewhere. VIRTUAL (ONLINE) EVENTS. Please note that orders are processed only after a billing address and other billing information has been verified. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. x. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1.