Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! Organizations. Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. The background check requires a $24.99 processing fee paid directly to our vendor. Not everyone will be as precious with your business as you are. Sitting for free I might add., Side hustle success stories: Selling on Etsy, 5 New hustles good, promising and pretty bad. Its a good company depending on the project you are on. As part of this tech-first philosophy, Huckabay began a ground-breaking initiative four years ago he called zero servers: Live Nation would move 100% to the cloud. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. Reach out to us. Some clients also pay commissions. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. We understand the complex nature of managing independent contractors. Their consistency, professionalism and customer service are unparalleled in the industry. Flexibility. They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). Intelligent The sign-in URL is the web address you use in your desktop browser to access your company portal. I wish there was some type of base pay. Come on board! Sound: Must have a sound card installed and be equipped with speakers or headphones. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. Oktas Single Sign-On and network of pre-built integrations were more advanced and easier to use than those of any other provider. Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. Different programs have different pay structures. The background check requires a $24.99 processing fee paid directly to our vendor. No problem. Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. The freedom of an entrepreneur. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. Liveops Okta. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Sell top insurance coverage to warm leads (license required). The cons are being able to work in your own home. 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. Copyright 2023 Liveops, Inc. All rights reserved. Pros. Money is amazing, but like every job there are flaws. The only downside is a lot of training without pay. Improving Peoples Lives. Cons. After all, says Myers, Okta is arguably the most successful application weve ever deployed. Well learn about your business and help guide the best solutions based on your needs. Sign in. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC Submit ticket. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Take our quick quiz and well recommend our top client matches for you. Keith Myers, SVP Business Technology, Live Nation. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. The integrations looked complex. To have an identity management solution that wasn't cloud-based really wouldn't work for us. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. Creatively solving problems. Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. Remote work is undeniably popular and LiveOps offers that. Mobile first. Submit an application for an available virtual contact center opportunity. Yes! Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 Your customers deserve the best at every touchpoint. It was as simple as they said, adds Myers. Want to become a Liveops agent? Across the web. On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. Want to become a Liveops agent? Login. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. With Okta we're able to quickly deploy tools to new employees. ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better. You can actually enable a person to get to an application through the Okta platform. Documenting details of calls and customer interactions. Connect and protect your employees, contractors, and business partners with Identity-powered security. Be the customer care voice of top brands, providing best-in-class service. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Customers sometimes need to speak with a live agent. Join the revolution of the modern contact center! They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Avoid Recruiting Scams Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Independent Contractors are responsible for expenses and control their profit and loss. Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools. Login to know the status of the ticket. Earning potential. You may also want to check out FlexJobs, which is a broad-based job site for remote positions. Which equals no money! But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? Were all looking at the same data one version of truth consolidated in a single repository. Is Liveops nation legit? Check the Eligibility requirements and make sure were currently accepting applications in your state. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. I don't mind the extra training if they had compensation for it. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. Guide customers through the claims process. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Looks like you have Javascript turned off! Go Further; Marketplace. Earning potential. Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Across the country. fits your experience, personality, and preferences the best? As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. . And, no calls equals no pay. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. Learn about Liveops Enterprise Solutions Click Here . Live Nation currently has about 15,000 internal employees using some 250-plus applications. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. GET A DEMO SAVE TIME Automate your processes and stop chasing down documents. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. Live Nation wanted one secure point of entry to all apps so users could efficiently move between tools as required, without pausing to re-authenticate. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Forgot Password Enter the email address associated with your account. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Remember me. GROW YOUR BUSINESS Scottsdale, AZ 85257. Everyone else we spoke to claimed they were cloud-based but they weren't. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. Hard to get in contact with managers for help. Rather, you are self-employed meaning you work for yourself, or your business. If there are system issues, you will not get paid. Want to become a Liveops agent? Also the hiring process is long and it's unpaid. We cant do this. Status. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. Whats it like to be self-employed and provide virtual contact center services? Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. Browse case studies, customer service tips and other helpful resources for enterprises. Remember me. Please update your browser to the latest version on or before July 31, 2020. Heres a direct link to where you can sign up. The more investment you make in yourself, the greater the reward. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. Its a huge, huge advantage for us, says Myers. Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Flexibility. Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales Learn more Tax Support Provide support to users of top tax software providers. This means you can choose when, where, and how often to work! Autonomy. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . FLEXIBILITY AT SCALE. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Set your own schedule to work around your life. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. The driver for that is people now work from anywherethe more on-premise infrastructure you have, the harder it is to meet those demands.. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. We use cookies to improve your experience on our website. As an agent with Liveops, you are a self-employed independent contractor, not an employee. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Our developer community is here for you. To find out more, read our Privacy Policy and Cookie Policy. Okta offered Live Nation the ability to streamline access to all of its apps and tools, facilitate remote and mobile work, and simplify onboarding. Universal Login. Keep in mind, the more you service, the higher your earning potential! Earning potential. To accept cookies continue browsing as normal. This was a tight category! You dont necessarily have calls every minute, however, which makes the hourly rate suspect. Managing multiple systems, programs, and screens simultaneously. Login. Password Remember me Or, sign in using: Group Linking Link Okta groups to existing groups in the application. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. As a self-employed independent contractor, you are in control of how much time you devote to your business, how you operate your business and the amount of profit or loss you derive.
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