stubhub refund policy change

Also disputing a charge that you made is fraud. You can send a private message to us here @TeamStubHub. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. We lost the concert for that. That's literally the only way you can get your money back from these thieves. View SeatGeek . Managing your orders 43. 2023 The Hollywood Reporter, LLC. He did not do that. All Rights Reserved. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. PDF COUNTY OF DENVER, COLORADO Denver, CO 80203 WEISER, ATTORNEY GENERAL We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. I purchased tickets to the Olympic gymnastics trials in January 2020. THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. also the card I used to buy them I no longer have. It's not fair to the seller or stubhub. However, if it's not in your name you can't get this done. judging from this forum and their lack of security measures for buying and selling tickets in general 8 doubt I'll ever get my money back. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. You cant change your TOS after purchase. NEVER again! Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. I placed the call today, which is the day after. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. I agree. Do not buy tix here! So you don't think it's possible the original buyer got refunded and we just don't know about it? Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. No where did it say there is 15% charge. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Bought tickets, they had an issue with the address during shipping and returned my tickets. We are changing the way you register and sign-in to the StubHub Community. be around to get first dibs at floor seats, on 09/20/2012 I went I do NOT want a coupon I want my money. I WILL NEVER USE STUB HUB EVER AGAIN. "Pretty unfair, almost unethical on their part," Brown said. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. Ticketmaster Changed Its Refund Policy Without Notice - Travel Just notified by email of event cancellation for Atlanta United vs Orlando. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. This is the most crooked company I've ever dealt with. Please help me. Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. The parking pass was sent to me with in 5 mins. I simply do not understand how this can happen. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. As your event is postponed you are in limbo. We also use third-party cookies that help us analyze and understand how you use this website. This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . On or about March 25, 2020, Defendant made the decision to change its refund policy for cancelled events, no longer provided cash refunds to all customers but instead consumers were defaulted to a credit refund. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! StubHub has already been targeted by a $5 million lawsuit over the change. This doesn't make any sense and I transferred these tickets way early on before COVID. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. Where Can You Use Your Macys Credit Card? The 3 tickets totaled close to $600. and did I get a refund?!? Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. This is ridiculous never using them again. Did StubHub's changed ticket refund policy violate Massachusetts law? Read the full policy. There were several other people at the event that had the same problem. My husband and I had tickets for Food city 500 on Sunday April 5,2020. Sams Club vs. Costco Which One is Better for You? StubHub Refusing To Issue Refunds For Shows That Have Been Cancelled FRAUDULENT COMPANY!!!! Analytical cookies are used to understand how visitors interact with the website. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. StubHub Changes Refund Policy For Final Four Ticket Buyers We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. Copyright 2023 Xperiology. I won't let them take advantage of fans like me by ; and they have friendly voices. If it is postponed/rescheduled, the tickets are still valid. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen). Select Sell tickets from the three dots. Bought tickets for James Taylor and Bonnie Raitt. Many events this past month were canceled. Needless to say, this concert never happened. Re: Refund in Progress. Following backlash from customers, the ticketing company responded in a statement this week. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 I will be filing a formal complaint and will NEVER use stubhub again. Danielle is the author of this solution article. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. Spent $314 for daughter and friend to see Harry Styles. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. But by the end of March, refunds were suddenly gone. My 15 year old brother purchased some tickets without my permission with my debit card for a concert I didn't know until I got the email and I called rift away to cancel it or get a refun and they said they don't do refunds all saws are final sales and it didn't matter cause it was a family member that purchased the tickets!!! If I don't get a refund soon I'll be reporting theft to PayPal. These cookies ensure basic functionalities and security features of the website, anonymously. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. The 4 tickets were then sold to 2 customers. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. They charged my account even after I transaction. All Rights Reserved. I would advise taking this route to get resolution from StubHub. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. No longer was it offering full refunds, only a 120. You can resell your ticket using either an app or a PC. Even though I didn't get a reprint it was still great. I'm being charged on sold tickets that were then refunded. I contacted Stubhub and they refused to refund my money. As a marketplace, we act as an intermediary for buyers and sellers. The suit explains how StubHub has changed its. IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. This cookie is set by GDPR Cookie Consent plugin. if you have any questions please feel free to contact me. Wisconsin residents could get ticket refunds after StubHub settlement I stated that it was not disclosed until after purchase and we went back and forth for a long time. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. Im sensing a nice class action lawsuit coming your way. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. Is Beyonces Tour Another Dynamic Ticket Price Mess? StubHub Class Action Alleges Unlawful COVID-19 Refund Policy Never again will I use StubHub! I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. When I got to the venue my tickets were no longer accessible. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. She said to late sorry. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. If these are not available, you will likely get a full refund. hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. Hotels Using NFTs to Create a StubHub for Lodging Reservations As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. Concert is tonight and just received tickets in a completely different section then what i paid for. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. My tickets were 100% real. Wow. What does "100% guaranteed" mean these days? I had transferable paperwork that said the tickets were real and paid for that I was prepared give for the mobile transfer. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. >> YOU CANT CHANGE THE RULES MIDSTREAM. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. Your service is terrible and not worth the fee. I would've been able to see Chris Brown. Stub Fraud. Save my name, email, and website in this browser for the next time I comment. I called stub hub because my brother got the wrong seats for a concert. It . These people are entitled to their money back.". I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. I too spent money on cancelled events. Major League baseball canceled the game and StubHub changed its policy. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. "The company even repeated that promise of full refunds in an email sent to Cormier in early March. I do not want someone to buy my tickets without the same disclosure available. When you mess up, that's your problem not stubhubs and not the original sellers. I purchased tickets to an event that has been postponed twice the second time being indefinite. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. Awful company that I hope fails soon. Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! Now what? my bank says 10+ days to get a decision if they will return my money. Angry Fans Say First the Concerts Were Canceled, Then the Refunds Read more about our event cancelation policy. i have tried to call several times but have been on hold >3 hours on 2 occasions. I'm sorry but how is it their fault you messed up or your plans changed? StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy How to Request a Stubhub Refund [98% Success] - DoNotPay Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. The tickets are wrong ones worth $148 each!! Up the food chain with a supervisor, still nothing. It is not specified anywhere in the mobile site and hidden in the desktop version! I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. follow the steps below. or Did you buy an excessive amount of tickets? I want a full refund as we lost jobs and need that money. ADELE REFUND Las Vegas SHOULD BE BY CHOICE - StubHub Community You can request a refund from StubHub by email. I purchased a ticket in February for a concert for over $800. I don't think it's fair that you hold our money like that and can only offer us the option to sell!! This evening I was on Stubhub looking for Lakers tickets for January 2016. You also have the option to opt-out of these cookies. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. Now I'm done with them. I am beyond angry and disappointed. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. Buy sports, concert and theater tickets on StubHub! I will never use stubhub again. The latest breaking updates, delivered straight to your email inbox. If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. StubHub: Reviews, Complaints, Customer Claims | ComplaintsBoard We were not the only ones. Is Beyonces Tour Another Dynamic Ticket Price Mess? The refund will typically process within 5 to 8 business days. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. They said there was nothing else that they could do. Arizona StubHub customers to get $2M in refunds in multistate Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. This website uses cookies to improve your experience while you navigate through the website. StubHub's no-refund policy leaves ticket holders fuming - WCPO Yes So people can't just change their mind last minute or have access to the tickets and then try to get a refund. After the switch, you will enter the email address you use to access the community in order to reset your password. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . BEN: STUBHUBS FAN PROTECT ERIN T PROMISED FULL REFUNDS -- GUARANTEE PROMISED FULL REFUNDS IF THERE EVENTS WERE CANCELED. StubHub to refund canceled events after pandemic complaints Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Given the unprecedented impact the coronavirus has had on the live events industry, we have adapted our policies in the US and Canada while continuing to go above and beyond for our customers. var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? "We chose StubHub because of their 'FanProtect' guarantee," Brown said. StubHub refund ruling highlights Calif. precedent companies despise When we bought these tickets, we had jobs and splurged for a night out. I have explained this to them and basically they don't give a crap. StubHub to refund canceled events after pandemic complaints - USA TODAY And if you work in corporate you know that everyone has a boss except the CEO. Stubhub stole $770 from. It does not store any personal data. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. Did StubHub's changed ticket refund policy violate Mass. law? I purchased tickets on their mobile app for a college basketball game. Check the StubHub Help Desk We were able to register one wristband, but not the other. I'm out $282 because stubHub won't stand refund. At that point, never before that, I saw that it said that the refunded amount had to be used within one year. Decide on a ticket price and how you will be repaid. Shame on all of you that made the decision to not stand behind any principles and giving back the money you have made much interest on, I'm sure, as it sits in high level interest accounts. However, StubHub offers a refund. I tried transferring through Wells Fargo and they didn't let me transfer. Make the best possible case for yourself. Stubhub sucks! NOTHING. Olivia Perreault. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. You can get a refund from StubHub by calling their customer service line. I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. Make the best possible case for yourself. The buyer gets refunded fine, but why I am being charged their refund? This cookie is set by GDPR Cookie Consent plugin. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. If my ticket was valid I WOULD HAVE USED IT. For sure I can warn any one who is going to use this service. "These consumers made a deal with StubHub," he said. I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. Announcements have been made but, a plan of action has not been put into play quite yet. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Read this advice or complain & cry later on.. I wish I had read this before buying. On March 7th, StubHub emailed Marrali a copt of its refund policy. Stub hub is a 3rd party seller. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. Dworsky says he hopes she'll intervene. Necessary cookies are absolutely essential for the website to function properly. "We were only allowed 120 percent credit toward future concerts, not refunds.". I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. Hope someone from Spain make a demand withe the corresponding authorities. . How to contact the seller. Or choose from the following popular destinations. How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets.

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