That proved to be incorrect. If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. Ensure you create the Cloudy Weather Resolution automated action. Would you like to share a few more details on how you currently have things set up? I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! MVNO Providers3. I dont see any check box under layout properties of Knowledge. This is where you start building out the ability to manage support levels. At last count, there are 81 Salesforce Trailhead projects for developers. I have to double check the directions, but I believe that you just have to add a few values. Keep up the good work. If the action is missing from the page layout, it will not show up as an option in the feed. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. This is so annoying. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Are you sure you want "email to case"? Add to Favorites. Hi,Oh I got it! Hi there,I am struglling with sataus update within a macro. Trailhead Baby any idea? Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. My brother has started to play with me! Processes. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Tweak service Console. I'd try again since Trailhead had issues yesterday. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Ensure the Macro sends an email to the customer. I have enabled the knowledge user check box in the user profile. Could you share what you have for your dashboard/report/etc and I'll take a look! Good! Sign up for a free GitHub account to open an issue and contact its maintainers and the community. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. I had to do a quick refreher on this topic mid-superbadge. The free lemonade offer worked! Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Hi All,I am currently stuck at challenge 4. These have different SLA milestones an agent has to hit its the same in this section. Thanks for your advice and help. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. Case organizers think about the language. I also ran into this after copy pasting the API Name out of the error message. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. We recommend using a new Developer Edition (DE) to check this challenge. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? How would you enable people to select cases from an organised list? If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. For those of you who know me, you probably know that Im lucky enough to have a job that. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. Initial Response milestone- You only need 1 criteria. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . I have read every message I can find and have double and triple checked everything I can think of. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Tonight's challenge involves the creation of two processes. (jealous? Save & Activate.That helped me clear that error. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Think carefully about the language it talks about pushing cases UP and pushing cases TO. Found my mistake (apart from taking it too literally). Empty the recycling bin. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Did you perform any particular action to get the email available on the console ? A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. Ensure you group report results correctly. " Also, I've included Entitlements in the console. Anyone studying for their Service Cloud consultant certification. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. One of my favorite new things this week was taking a shower with my whole block collection. I am right now @ step 6. hope to finish the superbadge now soon.!!! Issue was with the Lightning Page Layout. It is reason i m getting this error. Grab a pen and paper. Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. I hope that you feel inspired. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. I removed those and then the trailheadapproval was there. How can you update it as status field is inactive dring recording procedre? "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Skip Main Navigation. Challenge 1 Configure Outbound Application and Integration Security. New Profile button, instead of hitting the Clone button on the Technical profile page. If you want to check the support process' api name, you can extract via data loader. Please guide me on this.Thanks. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. Hyatt Place New Taipei City Xinzhuang. Wait 24 hours then re-create the process. But I have successfully created this service console in my playground. Its awesome once its all working. The demand for UI/UX design implementation is continuing to grow. Challenge 4 Case Routing. I'm sure it's something little! Did it help? Look at the page layout again- there is another item you will need to add. I am glad that you figured it out. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. Modified 2 years, 1 month ago. If yes, this was created in the wrong place. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. I have named and renamed it (Over and over and over). I'm working on the Service Cloud super badge and the error below is driving me nuts! Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. I am not intending to give out the answers, just a little bit of a nudge. on 6th challenge. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. E.g. I have enabled the knowledge user check box in the user profile. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. I usually visit your website and I always learn something new from here. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. I started the whole of the following steps in this section with the objective of creating a macro. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. Thanks for getting back to me. Would you like to share some details of your current configuration? I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. Start in setup. Ensure you set up the routing for Advanced Cases properly. (I made a custom button as well for this one.). Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. I have created data categories and Subcategories and have activated.But have issue with the above error. Do share more like this. The worst error! Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! Even clicked edit and save for the profile after changing console settings. Below are tips and gotchas for each report / dashboard. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. These are instructions on the types of rules you need to make.
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