kay jewelers customer service

What is the customer service policy at kay.com? Kay Jewelers Review | Diamond Expert Call KAY Jewelers customer support team and get help with any problems. You have added the max number of Favorites. I sat ON HOLD for 15 minutes 27 seconds just to be hung up on this morning. After sending it back for the 5th time, my fianc wore the ring for 24hrs and the black rhodium literally whipped off the ring. Top of the Page, Do you have a trade-in policy? The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. They claimed some orders were not able to be cancelled and mine was one of them. color: #515666; A had a citizen wach for repair day lost it day give me a gift card for 425 dollars the card not working no wach no card I am out of money a was in store in outlet mall today for 2 hours no body activated my card tomorrow my marriage anniversary I vented to buy something card no good a am devastated wat a robbery lose my watch than give me a not working gift card I am going to reported to better business baroque I dont have extra money help he l p help help help. Loved The Visit - Reviews, Photos - Kay's Fine Jewelry - Tripadvisor Solitaire engagement rings are the perfect representation of your love and commitment. How To Contact Kay Jewelers Corporate Office Headquarters HQ. I would like to write a letter to your corporate offices. KAY Outlet offers engraving on select merchandise. Don't hesitate to place an order now. I am only giving one star since you have to give a star to do the review. Contacting Kay Jewelers. Very disappointed with kay. Thankyou Bri sincerly Angela C, Recently I had to have my Movado repaired and took it to Kay Jewelers on Sunset Blvd in Lexington, SC.From the first day I received outstanding customer service from the Associates and the store manager. Our KAY Jewelry Repair Team will determine which repairs are covered by a service plan or warranty, take "before" pictures, and send your item to our Design & Service Center. The company personalizes jewelry for customers, including adding monograms or engraving special messages into jewelry pieces to make them one of a kind or tailored for a specific person. The business is located in Newburgh, New York, United States. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. What is KAY Jeweler's return and refund policy? Signet Jewelers Ltd. - Kay Jewelers. You will need to provide your account information and payment method when you call. The diamond in my ring fell out on May 7. To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. 375 Ghent Road, Akron, Ohio 44333, United States. I will never leave my ring in bleach again. Then when I said I thought it was 30 days from when I picked it up, they said ok. Then I was told the district manager said no and that was that. How will I know when my order is ready for pick up at my KAY Jewelers store? Rubies, sapphires and emeralds are precious gemstones. Once again (3rd time), I was dismissed by the store manager, I believe her name was Dedra. In our experience with Kay, we have had several frustrating experiences. This is where the fun begins! I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. and they even asked Brown, who said she bought the extended service . An expert can help you narrow down options and find the perfect jewelry. Kay Jewelers Credit Card Login, Number & Bill Payment [2023] I ordered two pairs of earrings online. Our Credit Customer Service Department's hours are: Monday-Friday 8:30 AM - 12:00 PM Eastern Time . (Engraving is not available on kay.com.) We let her know we did not want to buy anything at the moment. This company was holding a sale on their rings. Customer Service: 1-800-229-0364. Kay Outlet | Kay Jewelers Outlet - Discount Jewelry Kay Jewelers does not provide customer service by email, but does provide it by phone. What industry does Kay Jewelers compete in? Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. Not a phone call. The earrings physically broke on second wear, in February. The icing on the cake was a beautiful engagement ring from Kay Jewelers, which Josh custom-designed. They are professional liars for MONEY! Found great customer service from Dustin and Xochitl and got a great deal. Frequently Asked Questions - Kay color: #515666; ComplaintsBoard.com is a leading complaint resolution website on the Internet. } Top of the Page, What is your policy regarding the gold supply chain? Design-a-ring: MORE+, Buy now! The millimeter is our standard unit of measurement for jewelry dimensions. Go ahead. The Customer Service At Kay Jewelers; The Final Word; The History of Kay Jewelers. Top of the Page, What is Kay Jewelers return and refund policy? On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. Vous avez un problme similaire? What address can I use? Was told it would be expedited and will be issued within 7 days. Kay Jewelers Review | Excellent Quality and Stunning Beauty. I want the additional 5% off. I gave them the ring to have it repaired and they have lost my ring and will not replace it. Overview. No need to wait for every minute to receive phone call from delivery partner. cart reminders from KAY at the cell number used . Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. "Kay jewelers online service is hot garbage, worst trash ever. KAY JEWELERS - 12 Reviews - Manassas, Virginia - Yelp I am currently experiencing the same issue! Join Our Email List and Receive a Special Offer! Kay Jewelers Customer Satisfaction Survey Sweeps This profile has not been claimed by the company. I called the store to check if my ring arrived and they told it did. Friends told me not to shop at Kay, overpriced and jewelry is poor quality. They had it sent back and returned on December 29th. When I brought it in, they said it would be $450 to repair. Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. What is Kay Jewelers return and refund policy? Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. Well, then I asked to look for a replacement that is the same as the one got lost. I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. I called them and they told me that they had found and it would take another week to be ready for pick up. That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. The latest complaint engagement ring was resolved on Aug 18, 2014. (Exchanges cannot be made at kay.com). I love my Leo diamonds. Kay offers customers credit options to help them finance their purchases. I am being told that my ring is unrepairable, and that is NOT true. Shop the latest and enjoy express delivery and free returns today. On 8:30am - 10:00pm; Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. It came out because the JEWELRY IS NOT A GOOD QUALITY! I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. This will surely increase the credibility of your complaint. 30 days? 2. Sign in to add more and ensure your Favorites will be available on all your devices. .owl-carousel .owl-controls .owl-pagination .owl-page.active span { Christian Hernandez - Store Manager - Kay Jewelers | LinkedIn So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. I contacted customer service and they do not have the ability to push the transaction out or expedite. A special ordered item is created upon request. Chatting with Kay Jewelers Customer Service. <3 my kay.com :), Great service and products. It is beyond comprehension that any business manages to stay afloat when treating customers as we were treated. Totally understandable. The eligible items for the discount range a lot. 2023 ForLocations.com All rights reserved. They say I had 60 minutes and denied cancelation. Ordered online and I received my order and everything was absolutely fine. Please call Customer Care at 1-855-506-2499 (TDD/TTY: 1-800-695-1788) to discuss how we can help. Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! Jewelry Repairs, Events and Other In-Store Services | Kay 23.8 miles away from Kay Jewelers. Service 10. How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. MORE+, Save up to 10% OFF on KAY Jewelers items. Ring sizing service will take up to three additional business days. Kay Jewelers Credit Card Payment Address I paid approx. My ring is absolutely beautiful and the employees at the Oglethorpe Mall location went above and beyond outstanding customer service!! I've already spoken to the store manager, I do not want to speak to him again. I got an email on December 29th saying I would get my refund in 7 days. Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. Enjoy reading our tips and recommendations. Positive and energetic Store Manager with drive to meet and exceed goals set by company. Have you taken the Kay Jewelers customer satisfaction survey yet? It can take up to ten days for this service. You have added the max number of Favorites. monetization. Kay Jewelers deals in the Retail industry and offers products such as Jewelry According to the latest report, Kay Jewelers has generated US$3.82 billion (2017). we only owed $185.00 now it's almost 1200.00. Thank u so much Sonya u deserve a raise! GO TO kay.com. I absolutely will never shop with Kay's again!!! Top of the Page, Do you offer engraving? Learn More. Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. Order--number [protected]. Then, on the January 3rd they charged me for the Engagement ring and said it was going to be shipped almost 2 weeks later. The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. I mostly enjoyed the shopping experience from here. I paid for a jewelry/gold guarantee that is supposed to cover repairs. In 1916, Sol and Edmund Kaufmann opened the first Kay Jewelers in the corner of their father's furniture store. The trade-in value is the original purchase price, excluding charges such as tax and shipping. I have no clue why there are so many negative reviews. Lease Purchase ProgramLearn MoreApply Now She was diligent on researching the best options for me. She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . This complaint was posted by a verified customer. Returning your KAY purchase is easy. What is your policy regarding the gold supply chain? Sonya took the time to contact several Kay's to try nd track the band down. You're in the right place! Explore a wide variety of the world's most classic ring setting, available in a variety of design options. Can I have someone other than me pick up my order? You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. Program Overview | Kay Jewelers Gold Exchange You all are Rock StarsSheena. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. color: #515666; 327 We were not given any insurance claim information. When I brought it in, they said it would be $450 to repair. I was they would call me by end of the day to let me know, off they did not calll. They tried to say since it was a custom ring I could not get my money back after spending thousands of dollars. We take the impact of our company's supply chain seriously, and we believe that gold should be extracted and processed in a manner that respects the needs of current and future generations. Visit Kay to find your dream ring today. I ordered a pre owned ring on 11/28 and I received it by 12/6. Unfortunately it was too small, so he took it to Kay's. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a { Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. Here is what we cover: We will replace, free of charge*, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. What do I need to bring with me to the store to pick up my order? .js-responsive-image { Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. It was a great relief to have it arrive so soon. If there are any questions related to these issues or any other issues, KAY Jewelers is dedicated to easing your misgivings all day long! They said my return window (30 days) was closed even though my ring wasnt delivered until 31 days after I ordered it. I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. They are really refusing to give me My money back. Corporate Phone Number: 1-800-877-8169. December 2021 my husband purchase 3 tennis bracelets for Christmas. Extended Service Plan - Kay Top of the Page, What is the difference between natural and lab-created stones? I did not complain about that, and now the same diamond that we paid to have fixed has fell out again. Top of the Page, How will I know when my order is ready for pick up at my Kay Jewelers store? Sorry I didn't listen to my friends. What is your policy regarding the gold supply chain? Also apply for our NEW Concierge position for the holiday season. It was 25% off. Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge. As an Amazon Associate, we may earn commissions from qualifying She then said she would be escalating to district manager. Original review: Feb. 26, 2023. Top of the Page, What determines the price of a diamond? I would like to receive my e card immediately. That's a $1360 difference. background: #515666; I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. Please try again. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. Jillian K. said "I bought a diamond earring to replace one that was lost. Need Assistance? MORE+, KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. I wouldnt recommend this place at all. Kay Jewelers: Reviews, Complaints, Customer Claims | ComplaintsBoard Sales Associate / Jewelry Consultant - Kay - Town Center at Cobb Kay Jewelers Review: No. 1 Jewelry Store in The US (or Not?) I would like to write a letter to your corporate offices. Top of the Page, What colored gemstones are considered precious? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs.

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