how do i report a downed comcast line?

I hate to hear this has been your experience and would love to investigate this for you! Report an Outage | PECO - An Exelon Company - PECO Energy Company Question: Does Comcast Hve To Repair A Cut Cable Line If you have questions about your services, we're here to answer them. Never touch a downed overhead electrical line. Call us at 800-477-5050. For your safety, do not touch or move the downed line. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? 3.) You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Genius. Find an Xfinity Location Check the status and hours of locations near you. Then Call Us. There may be a 60 day notice cancellation fee for your service. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. #iworkforComcast Should you experience further issues, please create a new post. I called but only received voice mail. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). Update on June 10, 2021. I am extremely frustrated this issue has not been of the upmost importance to your company. 7 years ago. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. How to Report an Issue Online Visit xfinity.com/xfinityassistant. If you have questions about your services, we're here to answer them. We have made changes to keep employees safe so response and call times may be longer than usual. You may have to enter a lot of personal information to get connected, including your ZIP code. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Report an issue Select Chat. Privacy Policy. Report downed power lines at 713-207-2222. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. @XfinityThomasChow long does it take for someone to reply? Call 800.288.2020 and select Repair. Its important that you dont exit the vehicle unless youre in imminent danger. Hello @user_300363 and thank you! Hi, @user_af7a95. A drop-down list appears. How do I get Comcast to come deal with this? and our You can also request a call at a time that fits your schedule. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Thank you for reaching out to our forums community, its great we can connect this way! That person will tell you who the city's contact is in the Comcast governmental affairs office. Who do you call for a downed cable line? The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Who Do I Contact About Downed Phone Line In My Backyard? Here is a list of frequently requested telephone numbers: Cable. Report or View Outages; Other Contacts; General, Business, Landlord, . I would like to report down wires in my back yard for the second time. Our team can help get that line raised. How do I get Comcast to fix a cable line? - MetaFilter This post was marked as solved. A recent storm brought down a tree which took down one of the above ground cables by my house. Who is responsible for cable line from pole to house? Occasionally there is a mix up and Comcast forgets to bury the drop. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Press 0 a lot. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Filing a report of a low hanging cable? - Google Groups Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help How do I report a downed line in as few steps possible New comments cannot be posted and votes cannot be cast. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. ET. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. I need someone to come out and fix it. Click the Check for Issues button. Click the direct message icon, 2. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! to Call your mayor's office. This website wants shut I will post again here when/if I receive a reply or action is taken. Thanks. Ask for the Comcast liason. Enter another ZIP to see info from a different area. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Low hanging main line cable | Comcast Business Support Community This option is available 24 hours a day, 7 days a week. Who removes tree branches resting on utility cables in easement? Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. https://corporate.comcast.com/stories/meet-our-digital-care-team. Downed Power Line. Whenever there is an outage, your first step is to report it via email or twitter. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. 2 1 RR ryanray.rr81 Visitor 2 Messages Let us know if you find downed or uncovered wires or cables in your area. Press Enter to send it. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Sky News - Wikipedia Thanks. A drop-down list appears. Call BGE at 1-877-778-2222 to report any downed electrical lines. How do I know if my home is wired for Comcast? Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Please send us a direct message to "Xfinity Support" with your full name and address. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Choose the option that best describes your situation. I am a bot, and this action was performed automatically. Tips in case of an outage What if my power is out? I don't have AT&T, or a landline. Please call this number (855) 307-4896 to set up your service. For more information, please see our If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. How do I report a downed telephone line? Your IP: Downed power lines and safety after a storm - CenterPoint Energy Please send us a PM with your first and last name, as well as house numbers to your service address. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. If you have questions about your services, we're here to answer them. Downed/hanging electrical wires - who to report to? | Universal Hub Electric Lines that run from the utility pole to your residence. Provide your account info and say, Line is down., Dont have AT&T service? Contact Us - Customer Support | DISH Service Status Center | Comcast Business Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. If you smell natural gas or see downed power lines please do NOT use this page. It has been severed months ago and left hanging. I have a downed wire in the middle of the street. Privacy Policy. Reporting this to comcast seems to be a problem. I have called multiple times but I don't have an account so it won't let me through to talk to someone. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 We truly appreciate you taking the time to reach out to let us know about a downed wire. How do you get straight to a representative? Just select Xfinity support and you will be able to speak with the next available specialist. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. The tubing will start to shrink almost right away. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Stay at least 10 feet away from the wire and secure the area to keep others away, too. Comcast Phone Number | Call Now & Skip the Wait - GetHuman We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. In the top right corner, you'll see a little chat icon near the bell icon. 5. You have to sign up for gig service and sign a 2 year contract first. I have a downed wire in the middle of the street. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. We have made changes to keep employees safe so response and call times may be longer than usual. I think it may be the original phone line. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. How to stay in touch with Verizon during an emergency Cookie Notice View the Xfinity outage map and find out when an area will be back online. If you absolutely need to have it removed, consult with an electrician before doing so. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. My electric company has been out already and have told me that it is Comcast's issue. Type a message to let us know what your issue is. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Please contact the moderators of this subreddit if you have any questions or concerns. In order to get started can you please send me a Modmail message with your full name and service address? Then, call PG&E at 1-800-743-5000. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Contact Us | Comcast Business Support You can contact 811 to get utility lines marked. To confirm, are the wires in question still low-hanging by chance? If the IP address resides on the Comcast network. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. -You are responsible for the "mast," the . I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Press question mark to learn the rest of the keyboard shortcuts. Cookie Notice . Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. 1 6 Report it online using Xfinity Assistant. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. The wires at my rental property are on the ground. Comcast landlines are being used by homes and businesses alike. Then it tells me it can help me better if I sign in. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. It is to be expected when weather conditions are severe. Then, call PG&E at 1-800-743-5000. DO NOT TOUCH downed lines or anything they are touching. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Verizon Customer Service - Contact Us | Verizon Help Center and Support Select Start Troubleshooting to begin your modem restart. Click Continue. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) An official employee, such as myself or whoever is first available, will respond. How do I report an above ground cable down? The channel and its live streaming world news is available . Call 911, which will get the FD out to asses the wire (s). the chances of Comcast having their act together enough to even . It's not the power line and I don't think it's the regular cable either because there's no service outage. An official employee, such as myself or whoever is first available, will respond. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. Sound the horn, roll down your window and call for help. Asking on behalf of my place of business. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Xfinity Outages | CableTV.com Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. You can email the site owner to let them know you were blocked. Throughout our history, DISH has always put customers first. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. Comcast Xfinity Outage Report Is The Service Down? What to expect: Your complaint will be posted online in a public database. In the aftermath of a major storm, be aware of hazards presented by downed power lines. You can report an issue by going to the Xfinity Status Center. Question: Does Comcast Hve To Repair A Cut Cable Line. Call us anytime at. How do you fix an exposed wire without electrical tape? Then, call PG&E at 1-800-743-5000. Archived post. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. Report a downed power line - Pacific Gas and Electric Company The tree and the cable are both on the grass verge next to my property. We have made changes to keep employees safe so response and call times may be longer than usual. They have been hanging very low for over a year. We can assist you with getting a ticket opened to let our amazing local team know. Create an account to follow your favorite communities and start taking part in conversations. I am an Official Xfinity Employee. Thanks! Press Enter to send it. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. how do i report a downed comcast line? - tourdefat.com 70% of power outages are caused by major weather. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Talk to Us. Call 800.288.2020. Comcast Xfinity Outage Map. and our If you receive overhead electric service, your electric system con- sists of the following: 1. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Full special report: Alex Murdaugh found guilty in murders of wife and son It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. came out and verified that it isn't live. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Don't worry, we'll never do that as it might cut into our profits for the quarter. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Thank you so much for contacting our Xfinity Support Team over Reddit. Create an account to follow your favorite communities and start taking part in conversations. How do I report down a cable line? Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Performance & security by Cloudflare. Can you please send us a Modmail message with your first and last name and full address? Thank you so much Anthony for sending us over those details and the Modmail. Remember: This number is just for unburied ground cables. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day.

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